Senior Customer Success
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Job Description
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About the job
Company Description
InfoSeed is a cloud communications platform founded in 2020 that offers a suite of Cloud Communications Solutions, enabling developers and enterprises to communicate with customers worldwide. We currently serve over 500 customers, including rapidly growing disruptors and innovative enterprises. Our focus on customer satisfaction drives us to develop and enhance our application day by day. We are a bootstrapped startup with a rapidly expanding global presence.
Role Description
This full-time Senior Customer Success role is located on-site in Amman, Jordan. As a Senior Customer Success Manager, you'll manage a portfolio of clients with the goal of ensuring their long-term success by building strong relationships, providing ongoing support and consultation, and identifying opportunities for upsell and cross-sell. The ideal candidate will be passionate about working with customers and is results oriented.
Qualifications - Excellent communication, negotiation, and interpersonal skills with clients at various levels of seniority
- Fluency in Arabic and English
- Comfortable working with a range of technologies and software, including CRMs and other customer support tools
- Strong understanding of customer success principles and their application to customer support
- A disciplined approach to time management and the ability to prioritize tasks effectively
- Demonstrated ability to analyze complex data and metrics to draw insights
- Minimum 3 years experience in a customer success, account management, or customer support role
- Bachelor's degree in business, marketing, technology, or a related field
Employment Type
Full Time
Company Industry
Advertising Services / Events Services / Public Relations and Communications Services
