Here s what you should know if you want to be an ORM Executive at Blink:
On any given day you might
Creating and implementing strategies for creating a positive reputation for a brand.
Addressing real-time negative responses.
Ensuring all complaints are tracked on social media.
Coordinating with internal teams to ensure timely delivery on daily monitoring reports, press release trackers.
Use of forums and social media to seed positive content for better ORM.
Provide timely crisis reports, identify trends & help strategic directions.
Analyze listening reports, share relevant insights, updating trackers.
Should be able to manage a tight grip of the ORM operations.
Escalate to relevant stakeholders. Manager trackers, send reminders, close loop with stakeholders.
Preparing & managing multiple reports, working with excel formula & various other excel sheet components for accurate data
Report and coordinate with the Customer Service team to get a resolution for all the complaints/queries and ensure that the response received from the customer service team is posted back on the relevant digital channels within TAT
Preparing Daily, Weekly & Monthly MIS Reports
Preparing presentations, Graphs, and analytical reports.
The Ideal Person
Should be a team player and flexible enough for multitasking.
The ideal candidate will have to work in rotational shifts
Proficient in using MS Office including Word, Excel, PowerPoint
Initiate listening of the brand on social media, digital, web.
Proficient in English, should be able to come up with immediate creative responses.
Knowledge of tools
You Bring
1 -2 years Experience
Skills : orm,digital marketing,1-2 yrs of experience