Be a strong team player with good communication skills
Ability to be flexible and open to learning new skills
Respond to requests from external and internal clients through email within our 24 hour service level agreements (SLA)
Process 40+ email per day and work on additional tasks
Act as the main point of contact for assigned group schemes, Sales Managers & brokers.
Build positive and professional working relationships with internal clients
Be courteous in your verbal and written communication and at the same time ensure that your message is clear and complete.
Demonstrate a cooperative spirit and contribute to a positive and supportive working environment.
Responsible for the policy management of small, medium and large corporate clients.
Follow department and company procedures in relation to anti- and fraud, complaints handling and data protection.
Aim to achieve a first-time resolution when communicating via email or phone.
Build positive and professional working relationships with external clients (i.e. group contacts, brokers, etc.). Manage your markets effectively as per team requirements.
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