- implement / adapt and lead SBS CI2C in South Africa, Sub-Saharian Africa , IFPM & Global Health Unit
- have the overall accountability to lead and drive Sanofi operations on the CI2C end-to-end process (main external customer-facing financial partner and internal escalation point for customer on key activities such as driving the credit management and related cash performance, credit assessment & risk control, customer credit authorization, cash application and collection matters, revenue recognition and reporting) related to all GBUs operating in South Africa, Sub-Saharian Africa , IFPM & Global Health Unit.
- handle any business complexity & seamless entanglement management
- able to work independently to deliver best in class service and to maintain close working relationship with key stakeholders in Finance (Country CFO, Treasurer, Controllers in FP&A and GBU Controllers) as well as Supply Chain department, Trade & Revenues and Sanofi’s GBUs to ensure sustainable process and healthy business
- where the new scope can best explained as of Dec.22 :
- Annual turnover of : 410 MEUR .
- FY AR balance of :150 MEUR / overdue of MEUR 30 MEUR .
KEY RESPONSIBILITIES AND DUTIES:
- Close monitor of high radius cash applications overall process and fix any issue may raise along with the relevant teams with cooperation of process stakeholders.
- Ensuring a successful implementation of CI2C core model & E-collect within the local affiliate - on top of that - a very good management of similar projects ‘Local / Global ‘where CI2C is the owner/part of this projects.
- Reconciliation of unapplied / misapplied receipts / Analyse deductions (Discrepancy resolution)
- Responsible of maximising the collection through optimizing the collection process with LEAN methodology that leverages the collection performance including:
- Evaluate chargebacks / interests in case of disputed amounts.
- Choose action plans regarding customer payment differences according to policy.
- Proposition of policy for action plan including threshold & instalment / settlement plans / legal actions .
- Process action plans regarding customer payment differences & follow up instalment plans / legal actions.
- Proposition of settlements according to procedures & instructions.
- Propose Collection policies, calling strategy & dunning procedures according to credit management rules.
- Process dunning at step 1/2
- Manage and conduct direct customer collection activities
- Action plan follow up in case of escalation
- Establish a very good relationship with external customers including:
- Conduct close contact with them ‘e-mails, visits…. etc ‘.
- Close following up on the payments related to customers.
- Liaise with internal stakeholders and drive solutions to fix any issues may arise to ensure a smooth payment receiving.
- Propose specific collection actions depending on customer’s type and ensure the follow-up on resolution.
- Releasing of blocked orders ‘orders held for credit management checking including:
- Decision making as per Credit management Authorization Accountable/Responsible, and handling Consultation with CFO/Treasury.
- Respecting the published thresholds & local credit committee alignment.
- Ad'hoc review of Customer situations (Block occurrences, DSO, overdue, credit limit vs sales & payment terms)
- Produce ad-hoc review/KPIs of Customer situations (Block occurrences, DSO, overdue, credit limit vs sales & payment terms)
- Responsible of local credit committee including:
- preparation – presentation & action plans follow up.
- Communicate any deviation vs agreed action plan to local credit committee stakeholders.
- Documentation of sales orders release approvals.
- Propose actions to improve the Financial Performance of the business, maintain and improve KPIs.
- Proposal for escalation to monthly Credit Management review (Credit Committee) & alerting
- Responsibility to perform the customer’s credit limit assessment including:
- Assess new customer credit risk / Yearly review / Ad-hoc review
- Liaising with Trade & GBUs teams to receive the annual forecasted sales turnover.
- Communicate with external customers to receive the most updated/audited financial statements.
- Perform the overall assessment per customer connected to the risk category, historical payment performance
- Perform the assessment of customers solvency ‘KPIs, Financial Statements analysis ‘related to each customer.