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Are you passionate about working with Enterprise customers and have experience with account management, customer success or SaaS sales? Do you enjoy working hand in hand with cross-functional teams to increase customer engagement, while also being part of a company that's experiencing phenomenal growth? Our mission is to “elevate customer’s value realization across Atlassian solutions by partnering throughout the customer journey to optimize revenue retention and growth” With over 260,000 customers worldwide, our Strategic Account Management team owns retention for 800 of our largest Enterprise customers worldwide; representing Atlassian's product portfolio, including Jira Software, Confluence, and Jira Service Management.
You will drive retention increases across Atlassian’s product portfolio by proactively engaging on strategic renewals and discovering expansion, upsell, upgrade & cross-sell opportunities. You will work in tandem with your strategic account team to drive the total book of business growth, including cloud and Data Center sales cycles end to end. You are responsible for providing deal support on large strategic opportunities, including white space analysis, install base research, and quoting support.
We are looking for a team player who can adapt rapidly to changing events and handle the complexity and detail orientation that come with large strategic accounts. In addition, they need to be able to prioritize high-value activities amongst competing priorities. You have over 5 years of software experience with a proven track record of achieving revenue targets and discovering & qualifying sales opportunities, ideally with experience in owning sales engagements end-to-end.
The team is comprised of proactive, resilient, and empathetic Strategic Account Managers, specializing in retaining and growing Atlassian's full suite of products and services. We have shared performance metrics and goals to inspire collaboration and teamwork, but above all, we believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our retention model.
In your first 90 days, we’ll expect you to have:
Responsibilities
Full Time