Pre-Sale Technical Support Engineer

ABOUT THE COMPANY

Our clients manage the solar and energy storage markets. Wellestablished business characterized by steady and consistent growth to several thousand employees globally. Over the past year they have grown at a much faster rate and are in an excellent financial position set to continue expanding rapidly across the globe.

The company has a highquality product that is wellestablished in the global market with an impressive client base.

ABOUT THE JOB

Main responsibilities:

• Responsible for product training/client technical discussion in the region;
  
• Ensure the accuracy and timeliness of answers to presales technical questions;
  
• Record and feedback on new product requirements to HQ technical support engineers and assist in communication;
  
• Responsible for training and technical supportrelated responsibilities in overseas regions; including training on newly released products on the market product promotion and introduction;
  
• Help in providing solutions to productrelated technical problems for overseas aftersales issues;
  
• Review and help update product manuals;
  
• Track latest local policies and regulations judge and interpret new standards and put forward requirements to HQ technical support engineers help adjust product parameters and related functions to adapt to local policies;
  
• Confirm the training content and time according to the topics proposed by sales/marketing;
  
• Check and modify/prepare the PPT according to the topic;
  
• Confirm the validity and correctness of the PPT content with the HQ technical support engineers; Complete the training or communication and ensure answering questions correctly;
  
• Respond to customer product consultation questions in a timely effective and accurate manner; Respond to salesside product consultation questions in a timely effective and accurate manner; Summarize common/repetitive presales questions and answers and feedback to HQ technical support engineers;
  
• Organize solutions to difficult aftersales problems;
  
• Understand the difficult aftersales problems reported by overseas aftersales colleagues to the R&D/Quality Center; Sort out the solutions given by the R&D/Quality Center; Feed back the solutions to overseas aftersales colleagues;
  
• Confirmation followup and feedback on new requirements;
  
• Record and summarize new local requirements/product requirements in each region; Provide timely feedback to the corresponding HQ technical support engineers and follow up to understand the completion status and schedule; Coordinate communication between the HQ and overseas clients;
  
• Product application technical data/solution output;
  
• Product application technical data/solution document output according to local application scenario.
  

Requirements

Profile Requirements

Fluency in Thai and English is a must; Chinese Mandarin is a plus.

Bachelors degree or above in Electrical Engineering Mechanical Engineering or any relevant Engineering discipline is preferred.

At least 2 years of work experience in the Photovoltaic industry; Experience in the Inverter industry would be advantageous.

Strong ability for customer training/support with great interpersonal written and verbal communication skills

Good analytical reporting and presentation skills; Problemsolving timemanagement and critical thinking skills.

Benefits

Homebased/Fully remote.

Profile Requirements Fluency in Thai and English is a must; Chinese Mandarin is a plus. Bachelor's degree or above in Electrical Engineering, Mechanical Engineering, or any relevant Engineering discipline is preferred. At least 2 years of work experience in the Photovoltaic industry; Experience in the Inverter industry would be advantageous. Strong ability for customer training/support with great interpersonal, written, and verbal communication skills Good analytical, reporting, and presentation skills; Problem-solving, time-management, and critical thinking skills.