CDI - Customer Support Agent GermanFrench Mobility SaaS FH

Our customer is a service that allows you to pay for parking or mobility services in just a few seconds.

The leader in mobile parking payment in Europe and part of a major automotive group our client has been growing steadily since its launch in 2009: it now has several million users in Germany the UK France the USA and generates thousands of downloads every day. Available in thousands of cities they are now looking to continue their growth. This fastgrowing company is growing fast with offices spanning across North America France Italy and Germany as well as the UK

In an international context the position is available in Paris.
They are recruiting for a bilingual German/French speaking Customer Support Agent to manage all user requests in German language.

Job description and missions

You will be responsible for the following tasks :

• Handling customer enquiries through several digital networks using our support tool Zendesk.
• Managing and resolving complaints.
• Escalating customer complaints to management when necessary.
• Answering customer phone calls and making calls to some users.
• Answering requests.
• Analysing requests and testing systems and apps.
• Consulting relevant databases in order to obtain information for responses.
• You may also be asked to carry out other tasks as part of your role to support the team.

What our client brings

In addition to the usual stuff like generous holiday allowance they offer employees other things too. They organise fantastic offsite team days that people actually enjoy. They now have a permanent hybrid work approach that everyone is enjoying and embracing and everyone has the freedom to express themselves in what they wear when they are in the office.

‍ Profile required

• Bilingual in both German and French
• Experience within customer service
• User satisfaction oriented
• Excellent written and verbal communication skills
• Analytical and conflict management minded
• Previous experience within the technology sector
• Knowledge of Zendesk would be a bonus
• A third language would also be an asset (English Italian Dutch Spanish)

• Contract : CDI
• Status : Employee
• Localisation du poste : Paris
• Team : Ops
• Remote working: very flexible
• To start: ASAP (notice accepted)