Guest Experience Concierge Specialist - Leisure Inbound Travel
Guest Experience Concierge Specialist - Leisure Inbound Travel
Posted on :
05-01-2024
Employer Active
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
05-01-2024
Job Description
Do you love WOWING clients with exceptional service and attention to detail
Do you want to help shape our brand new dedicated Concierge Team making a real difference to our clients once they have booked their dream safari
One of Cape Town’s most respected inbound online Tour Operators is embarking on an exciting year of growth and change in 2024 and are on the lookout for experienced Concierge Specialists to join their friendly team for what is bound to be their best year yet!
** This is a hugely exciting immersive and highprofile role as the face of company launching with our brand new Concierge Team. Please only apply if you have a minimum of 35 years experience in a direct client or guest services role within the tourism industry **
About The Position
Our Concierge Specialists will take the lead in looking after our international clients once they have confirmed their safari holiday right through to the trip itself and their return back home. As their main point of contact you will ensure their trip is seamless. You will be on hand to upsell a variety of additional services offer tailored advice add special personalised touches as
well as being ‘on call’ for roundtheclock support to ensure they are wowed from start to finish.
Candidate Profile
As this important role requires constant interaction with high value international clients
(including face to face) the successful candidate will need to demonstrate:
You will be supported by:
Salary & Benefits
If you are a warm caring and motivated individual with a passion for detail and exceptional service delivery we'd love to hear from you. Apply now and join our team!
Screening Questions
Do you want to help shape our brand new dedicated Concierge Team making a real difference to our clients once they have booked their dream safari
One of Cape Town’s most respected inbound online Tour Operators is embarking on an exciting year of growth and change in 2024 and are on the lookout for experienced Concierge Specialists to join their friendly team for what is bound to be their best year yet!
** This is a hugely exciting immersive and highprofile role as the face of company launching with our brand new Concierge Team. Please only apply if you have a minimum of 35 years experience in a direct client or guest services role within the tourism industry **
About The Position
Our Concierge Specialists will take the lead in looking after our international clients once they have confirmed their safari holiday right through to the trip itself and their return back home. As their main point of contact you will ensure their trip is seamless. You will be on hand to upsell a variety of additional services offer tailored advice add special personalised touches as
well as being ‘on call’ for roundtheclock support to ensure they are wowed from start to finish.
Candidate Profile
As this important role requires constant interaction with high value international clients
(including face to face) the successful candidate will need to demonstrate:
- A minimum of 35 years experience in a direct client or guest services role within the tourism industry
- Exceptional interpersonal skills confidence a commitment to service excellence and relationship building
- An innate understanding of what's exciting and appealing to our client demographic (particularly with regards to Cape Town safari activities and how to help someone have the time of their lives when visiting)
- Flawless presentation and excellent communication skills in written and spoken English
- Flexibility with a strong flair for problem solving under pressure
- Incredible organisation and attention to detail
- A willingness to learn upsell and add constant value to our Concierge chain
- Knowledge of luxury safari products and destinations hugely advantageous
You will be supported by:
- A dynamic tourism business undergoing a complete rebranding transformation in early 2024 with innovative management product marketing and operations colleagues who will encourage you to directly shape the brand new Concierge Team
- A business with 15 years of outstanding reputation with an internal culture that is friendly welcoming and unpretentious
- A worldclass CRM technology platform
- Proactive product destination and systems training
Salary & Benefits
- Competitive salary commensurate with experience
- 15 days annual leave (increasing yearly up to 20 days) plus Public Holidays
- Contribution towards a Medical Aid scheme
- Monday to Friday working hours with flexibility required to manage emergencies in the evenings/weekends
- Hybrid or officebased working environment near Century City Cape Town (dependent on experience)
- Start date Feb/March 2024 (to be confirmed)
If you are a warm caring and motivated individual with a passion for detail and exceptional service delivery we'd love to hear from you. Apply now and join our team!
Screening Questions
- Which reputable tourism business have you worked for (in a direct customerfacing role) for a minimum of 35 years
- What destinations and luxury products did you oversee
- Give an example of a ‘wow’ moment you could arrange for our clients
- Where would be your favourite restaurant in Cape Town to recommend to our clients and why
- Where are you based and what is your ideal office vs home working arrangement
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
