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1 Vacancy
TRANSFERT AGENT FUNCTIONAL ANALYST
Deliver technical application support to the endusers
IT Incident management and problem management
Monitor the IT Production
Service level management and IT reporting to the IT management
Technical workarounds implementation
Technical description of the mission s environment :
Functionnel : Fund Industry / Transfert Agent
Material : Databases (Oracle SQL Server Sybase) Unix/Linux scripting (ksh)
Software : Java Webshere (WSTX) MQ Series schedulers (ControlM)
Languages : French. English mandatory
Results expected / Deliverables :
Proactively detect IT issue by raising tickets (Monitoring and Alerting enhancement)
Formalize (via ticketing tool) and categorize the incoming requests. Assess properly the impact and Priority. Ensure tickets data quality.
Ensure Proper Communication and global notices to the Operational Users regarding the items resolution and status
Deal with IT tickets in a predefined timeframe (Time to repair)
Raise help analysing and adressing the technical root causes of the detected IT issues. Organize in a recurrent way Problem Management meetings.
Produce daily weekly and monthly reportings to our internal customers and IT management.
Deliver incident reports and communicate them widely.
Active participation in the release management process (IT transition): request the completed STAC checklists to the application owner. Perform sanity checks in pre1production before the IT release. Perform sanity checks after the release and monitor the release effectiveness.
Knowledge management: produce user guides and documents to upgrade continuously the knowledge database.
Prerequisites :
nonexhaustive list of prerequisites is as follows:
Business: Funds: TA Private Capital
Norms & Process: IT Application Production Support
Technical: Master SQL / PL Java Unix
Functional: Multifonds TA eFront FIA
Technological: Oracle SQL Server Unix Websphere TX MQ Java
Linguistic: French / English;
Full Time