People and Culture Advisor

Collinson is a global leader in shaping and influencing customer behaviours to drive revenue and value for clients. The group offers a unique blend of industry and sector specialists who together provide

Marketleading experience in delivering products and services across four core capabilities: Loyalty

Lifestyle Benefits Insurance and Assistance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers creating and delivering products and services that increase engagement loyalty and value for customers.

We have more than 25 years experience with 28 global locations servicing over 800 clients in 170 countries employing 1500 staff and managing over 20 million end customers. We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

We have a grownup environment Collinson. You will not be micromanaged nor will you be measured against unrealistic or irrelevant KPIs. We will instead look at your contribution to the overall team target that you and your colleagues have been asked to achieve. This has created a more collaborative environment where our culturally diverse teams are tasked to work together towards common goals.

The role:

To provide specialist Human Resource support to stakeholders by facilitating and integrating aligned sound labour relations within the company. To assist with formulation of HR Policies assisting in processing recruitment selection placement and onboarding of staff. To provide sound strategies towards staff retention performance management as well as recognition and rewards programs. To promote a safe and inclusive workplace environment.

Key responsibilities:

Ensure adhere to laws and regulations of BCEA Employment Equity Skills Development Labour Relations Act (LRA) OHS and Protection of Personal Information (POPI) Act.

Capture new starter profile on Cascade and ensure all relevant documents are loaded

Assist employees with general issues pertaining to the employment relationship

Maintain all employee folders to ensure all relevant documentation in place

Arranging and assisting with Disciplinary Grievance and Incapacity Hearings and appeals

Assist company with representation at the CCMA in the event of disputes

Draft employment contracts and annexures

Facilitate recruitment process advertising shortlisting interview process placing and onboarding

Oversee probation migration to permanency or termination

Update movement of Staff promotions salaries inter departments

Facilitate resignation process including exit interviews

Mediate disputes and handle labour appeal to ensure fairness

Validate warning capture and upload onto Cascade system

Guide and manage the absconding process

Update annual leave and report on sick leave trends

Generate and provide HR reports

Participate in forums and committees

Attend labour updates meetings to keep abreast with the changes

Always liaise with the Payroll and Benefits Administrator to keep abreast

Assist with payroll queries overtime and salary updates or any changes

Maintain sound and effective relationships with all key stakeholders and staff

Experience and skills required:

Key requirements:

• Relevant HR qualification HRMD/ or equivalent
• Considerable experience in an HRC/HRG/HRBP role or similar
• Proficient in Ms office (Word Out4look Excel PowerPoint)

Technical skills:

• Sound knowledge of HR systems
• Good interpersonal and people skills
• Problem solving and solution orientated mindset
• Relationship building skills
• Good people management skills
• Conflict resolution and mediation skills
• Data interpretation and analytical skills
• Understanding and knowledge of SA legislation i.e. BCEA
• Understanding of recruitment interviewing and onboarding metrics
• Fluent in verbal and written English communication