Sr Manager- Key Account Management
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Job Description
About SPOCTO
Spocto () a Yubi Company () is a big data analytics company on a mission to revolutionize the digital debt collections industry. As a fintech company that uses Artificial Intelligence (AI) & Machine Learning (ML) to enhance customer reach engagement and interaction; Spocto is a pioneer in disrupting the debt collections industry with intelligence. With a purposeful approach towards digitizing rural India through banks & NBFCs our solutions are already test marketing various products to revolutionize eCollections. Our spirit of innovation & passion to help organizations create greater business impact is reflected through our domain expertise success rate client confidence and newer age solution driven approach towards the business. With proprietary algorithms we strive to bring dignity into the debt collections process ensuring better customer experience and resulting in improved customer relation and retention.
As we continue to grow and disrupt the market through our innovative solutions we are now part of Yubi India s first and largest institutional debt platform that provides fullstack debt infrastructure across discovery execution and fulfillment.
In March 2022 Yubi became India s fastest fintech and most impactful startup to join the unicorn club with a Series B fundraising round of $137 million. Backed by marquee investors like Insight Partners B Capital Group Dragoneer Sequoia Capital LightSpeed and Lightrock we are the onlyofitskind debt platform globally revolutionizing the segment.
Inviting applications for the role of AVPKey Account Management(SAAS Product Sales)
Key Responsibilities
Develop and grow trusted relationships with key clients
Build thorough understanding of key customer needs and requirements
Take ownership of driving repeat transactions and minimizing churn
Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to
maintain trust
Prepare regular reports of progress and forecasts using key account metrics
Defend and Grow Client Revenue Cross sell & up sell to existing client portfolio to
increase penetration
Liaison with key decision makers Business Managers Risk Managers Product
Managers etc. in banks and financial institutions to identify new opportunities and
grow existing business
Gather and decipher the client s requirements and suggest how various spocto
solutions can be implemented to enhance and improve the existing processes and focus
not just on product sales but also pitch new solution ideas.
Understand and manage engagements to meet client expectations and build deepen
and broaden client relationships
Demonstrate excellence in engagement delivery strategic problem solving and strong
client relations at senior executive levels
Work closely with internal teams for resolving client queries to ensure high quality
delivery of service and timely resolution of all member issues
Monthly business review and governance Documenting end to end sales activities and
communication on sales platform and workflows used by the company Client
Governance Matrix on scheduled monthly quarterly reviews to be defined and
conducted.
Ensure timely receipt of payments against Invoices Detailed competition mapping
Requirements
Requirements
510 years experience in Business Development and sales focused on B2B KAM or Enterprise KAM. Experience in Platform Sales across Rating Agency B2B ecommerce platforms SAAS platforms Fintech payment gateways will be preferred.
Should possess excellent presentation skills and experience in Key Account Management
Experience in platform sales across Rating Agency Private Bank and other Financial services.
Detailoriented with the ability to manage multiple relationships parallelly MBA / PGDM degree from a premier institution or Chartered Accountant would be preferred
Exceptional written and verbal communication managing technical proposals
Ability to work under pressure & track record of delivering targets
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability or age.
At Yubi People are at the core of the business and our most valuable assets. Yubi is constantly growing with 1000 likeminded individuals today who are changing the way people perceive debt. We are a fun bunch who are highly motivated and driven to create a purposeful impact. Come join the club to be a part of our epic growth story!
6-10 years of experience in pitching SAAS or PAAS to financial sector clients Excellent interpersonal and communication skills Willing to relocate to Mumbai and work 6days per week (Sundays off)
Employment Type
Full Time
