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You will be updated with latest job alerts via email5years
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Salary Not Disclosed
1 Vacancy
This is a remote position.
The Senior Product Manager Platform will be a leading contributor to product management under the direction of the VP of Product & Platform. They are accountable for enhancing and expanding platform capabilities; ensuring a consistent customer experience; and will assist in strategically aligning the platform roadmap to support both current & future productlines.
The person in this role is the conscience of our customers driven to deliver an exceptional digital experience that is rooted in usercentricity. They can gather synthesize & prioritize platform requirements by crafting effective product briefs backed by sound business rationale & balanced with customer empathy. The Senior Product Manager Platform will be responsible for platform scalability & delivering largescale initiatives with precision; be an active member of the software development squads; be a champion for utilizing real data in decisionmaking; communicate & collaborate exceptionally across a complex organization; identify and track success metrics; and be a leader & mentor on the product management team.
They must be willing and able to pivot towards initiatives or areas that are businesscritical and/or revenue generating bringing consistent professionalism technical acumen & product management expertise to both short and longterm assignments.
Inform platform strategy to drive revenue & foster growth across the entire productline
Assist in roadmap planning & ensure that platform development is executed on time and with the highest quality
Advocate for consistency in the user experience in order to foster sustained engagement & retain customers
Build business cases with sound rationale & translate those into clear product requirements documents/briefs by proactively seeking input/feedback
Craft & refine epics and stories (with clear acceptance criteria) to ensure that all agile teams are shipping highquality deliverables aligned with platform strategy
Engage daily with multiple agile teams & other product managers to spot and manage interteam dependencies
Provide important business/customer context & reallife scenarios to agile teams to cultivate deep shared understanding of the why
Refine & rigorously prioritize the product backlog by compiling key sources of input and data from external sources internal stakeholders & platform metrics
Lead backlog grooming sprint candidate preparation & formal documentation practices
Flag risks offer mitigation strategies & weigh pros/cons of tradeoff decisions
Be accountable for tracking & reporting out on success metrics for all initiatives and projects
Be the voice of the customer in the software development process (and identify opportunities for direct customer engagement for the agile teams)
Interact with endusers to obtain realworld knowledge of key challenges & opportunities across a wide range of implementation models
See around corners & solve problems before they become pain points for customers
Develop testing/iteration plans based on quantitative & qualitative approaches
Conduct synthesize & present user research findings to senior leadership
Report on platform development status to a wide range of stakeholders including at the executive level
Provide proactive consistent communication & technical knowledge/guidance to all internal teams
Receive & synthesize feedback from internal stakeholders to build & refine the backlog
Engage with content/editorial counterparts to understand production schedules & help support system dependencies
Collaborate closely with internal teams that have customerfacing roles to support product adoption implementation & customer retention
Oversee the User Acceptance Testing (UAT) program for the product management function
Lead prerelease & dayof testing for all releases to ensure that the platform its features & its product enhancements are customerready
Own advancedlevel troubleshooting for highbusinessimpact bugs
Communicate with wider organization about status & path to resolution for urgent issues
Be willing to partner with Customer Success teams for highprofile customer situations
Lead program for knowledgesharing & training on new/enhanced deliverables that impact the platform or productline
Education: Bachelors degree
57 years of product management experience working in SaaS development
Attention to detail with ability to connect the dots to the bigger picture
Superior communication skills: can articulate complex technical information in an easytounderstand way & can get diverse audiences to shared understanding of technical implications and business impact
Track record of executing on new product launches & complex technical initiatives
Expert at demoing the endtoend experience of the entire productline
Skilled at operating at a fast pace & managing multiple projects at once
Adept at delivering on tight deadlines with a cando attitude
Proactive at diving into complex troubleshooting with genuine empathy for endusers
Experience with digital accessibility & compliance requirements
Masters Degree (or advanced certifications)
Certified Scrum Product Owner certification (or equivalent)
Familiarity with videobased platforms
Experience working in educational technology
Fulltime remote position
Collaboration with teams across different time zones is required (necessitates scheduling flexibility)
A reliable internet connection is required
Any necessary software and equipment will be provided
Full Time