Front Desk Manager

• Supervise the entire Front Office operations to uphold elevated standards of Jumeirah
• Assess guest satisfaction levels and track patterns, focusing on continuous enhancement
• Ensure consistent acknowledgment of regular and VIP Guests while fostering a sales-oriented approach in the Front Office department and endorsing the hotel brand's loyalty scheme
• Optimize room occupancy at competitive rates and employ up-selling strategies to highlight hotel offerings, services and amenities
• Establish departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the grooming, standards, and performance of Front Office Team Members, prioritizing training and collaboration