Technical Support Specialist

Technical Support SpecialistJob Requirements

• Problem solving skills.
• Ability to clearly present technical information.
• Ability to investigate logs and find what causing issues and highlighted it.
• Ability to collect needed logs for further investigation by next level teams.
• Ability to research and find solutions out of the box.
• Ability to work under pressure.
• Ability to review business rules and implement it.
• Knowledge of scalability and load balancing.
• Capacity to improve processes.
• Ability to tune performance of databases, and software.
• Knowledge of SQL & JavaScript.
• Knowledge of techniques for maintaining relationships with vendors.
• Perform technical problem resolution, including analysis, trouble isolation and repair.
• Responsible for analyzing, testing, isolating, and repairing network and customer issues.
• Performing advanced diagnosis and troubleshooting while proactively notifying customers of all problems within SLA guidelines; Remotely resolving incidents within their capability; Responsible to escalate issues to third parties and higher technical and managerial support in accordance with expected service levels.
  

Preferred Job Experience

• Bachelor’s degree in engineering.
• Experience in dealing with projects management.
• Experience in product selection and solution design.
• Excellent public speaking skills and good at making presentations.
• Sensitive and always updated to new technology.
• Strong logic and a sharp ability to locate technical issues.
• Enthusiastic and responsible.
• Good command on written and spoken English, experience in making testing reports and feedback would be an advantage.
• Associate degree or four years of equivalent experience.
• Interact daily with clients and end users to provide troubleshooting resolutions relating to software applications.
• Document all Help Desk interactions, including client information, problem description, suggested resolution and results.
• Prepare weekly report for managers covering recurring errors, failed troubleshooting solutions and suggestions for developers.
• Assist during implementation of new or updated software, including providing on-site training to end users.