Cloud Support - Teamlead fmd

Tasks

Our technical support consisting of system administrators serves 24/7 technical support to our international business customers in all technical aspects related to the products services and features offered by IONOS Cloud.

This includes the handling and resolution of incidents service and information requests as well as the ability to support our customers in the successful implementation and operation of their setups on our products.

Our distinct goal is to be a reliable and responsible partner for our satisfied customers. As one of our Support Team Leads you can look forward to:

• Together with your team you will drive the development of our technical support and its capabilities.
• Ensure quality of our technical support in direction towards our customers.
• Actively participate in daily operations and become a specialist in our offered products and services.
• Deliver on commitments. Ensure alignment of the teams objectives with the higher level organizational goals. Measure performance indicators and continuously improve the effectiveness of your team.
• Together with your team members and other team leads you will develop ideas and work towards creating a self organising team.
• Inspire and motivate the team. Build a healthy environment of trust and a strong sense of ownership and accountability.
• Develop talent by ongoing coaching mentoring and challenging. Make sure your team has the right skill sets to accomplish its goals. Give candid feedback frequently.

Qualifications

You have 3 years of relevant experience working as a system administrator/engineer and as a Team Lead. A university degree in a similar area is appreciated.

• Proficient with complex IT infrastructures and maintaining business applications.
• Overall experience with networking knowledge in high availability setups and firewalls appreciated.
• strong skills in working and developing workflows and processes following ITIL.
• You value working in an agile crossfunctional environment and enjoy working independently.
• Prior experience of team management in an agile environment.
• High degree of selforganisation and interest in designing and building technology solutions.
• Outstanding communication presentation and leadership skills committed team player and handson mentality.
• Interpersonal skills and developing relationships with team members and customers.
• Your enthusiasm for implementing good ideas and concepts is contagious.
• You would like to create the next generation of our successful products with us and use all your knowledge and skills.
• A positive problem solving attitude and ability to be a team player.
• Strong analytical mindset an eye for detail.
• You have businessfluent English and German skills in speaking and writing.

Benefits

• Hybrid working model with home office option.
• Flexible working hours through trustbased working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties as well as workshops.
• Numerous training and development opportunities.
• Various health offers such as sports and health courses.

About IONOS

IONOS is the leading European digitalization partner for small and mediumsized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America with its services being accessible worldwide. With its Web Presence & Productivity portfolio IONOS acts as a onestop shop for all digitalization needs: from domains and web hosting to classic website builders and doityourself solutions from ecommerce to online marketing tools. In addition the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications regardless of for example gender nationality ethnic or social origin religion disability age as well as sexual orientation and identity physical characteristics marital status or any other irrelevant factor subject to applicable law.