Technical Support Specialist

A pioneer and market leader in Open Banking Unnax is committed to supporting financial players in designing services and payment experiences that users love.

Unnax was founded in Barcelona in 2016 one of the first Open Banking platforms in Europe.

Our cuttingedge endtoend platform empowers leading financial services companies to access accurate financial data from multiple sources. Our products allow you to automate processes improve risk management make & receive payments shorten decisionmaking times and enrich customer journeys.

We are a trusted partner to the top financial industry players and software editors in Europe and we have achieved this by scouting the best talents. Joining Unnax means being a part of an inclusive multicultural and international team of over 60 employees. Not bad for a company that started with only a team of two!

We are building a team that builds better banking. Apply now to take part in the future of finance!

Job Description:

As a Technical Support Specialist you will play a crucial role in ensuring the satisfaction of our customers and providing them with topnotch technical assistance. If you have a passion for problemsolving excellent communication skills and a customercentric mindset this role could be the perfect fit for you.

Your missions:

• Respond and resolve requests for technical and operational assistance from our customers.
• Research and investigate complex issues for Unnaxs product defects using: logs traces dumps scripts and other tools.
• Regularly communicate with stakeholders project managers quality assurance teams and other developers regarding progress on the longterm technology roadmap.
• Identify and scale situations requiring urgent attention to the Development team.
• Monitor interfaces to detect defects in our service.
• Partner with the Product team to highlight customers impact and influence the prioritization of defects/issues to manage fixes and documentation enhancement to ensure the satisfaction of our customers.
• Generate and keep uptodate procedures documentation and monitoring tools.
• Continuously expand knowledge of the Technical Support department best practices procedures and systems.
• Act as a functional and technical expert for the customers.
• Take part to oncall support one week per month

Profile and skills required:

• Prior experience as Technical Support in the software industry.
• Technical background with a good understanding of API technologies.
• Fluent in Spanish and English written and spoken.
• Curious with adaptability skills to enjoy working in a changing environment.
• Ability to handle high pressure customer situations and achieve resolution with a clear sense of urgency.
• Problem solver mindset with a proactive attitude.
• Knowledge of programming language and/or SQL will be a plus.
• Knowledge of monitoring and tracking tools will be a plus.

Recruitment process:

• HR online interview
• Technical test
• Onsite interview with theHead of Support

Employment contract:

• Position based in Barcelona
• Spanish Permanent Contract
• Attractive package (base salary bonus)
• Oncall support required one week per month

Unnax is an Equal Opportunity Employer which means we pledge to not discriminate against employees based on race color religion sex national origin age disability or genetic information.. If reasonable accommodations are needed for the interview process please let us know what you need and we will do our best to accommodate!