Customer Service Advisor

If you are a communicative ambitious and EU citizen speaking Slovak/Croatian/Slovenian a great vacancy from a worldknown European ecommerce leader with relocation to ClujNapoca Romania is waiting for you! No specific requirements for the skills and background.

Tasks

Responsibilities:

• Respond to customer inquiries via chat using predefined scripts.
• Redirect customers to appropriate departments for specialized assistance.
• Recommend optimal solutions based on established guidelines.
• Assist in resolving basic technical issues and common queries.
• Document customer interactions accurately in the system.
• Collaborate with team members for effective issue resolution.
• Provide support in a professional and courteous manner.
• Follow company protocols and contribute to a positive customer experience.

Requirements

• Good writing skills in Slovak or Croatian or Slovenian;
• Eligible to work in Romania;
• Good communication skills.

Benefits

Benefits:

• Official stable longterm employment
• 21 Vacation days / year.
• Medical package Regina Maria
• 6 months of transportation covered by the company via rented shuttle bus to commute based on work shift (accommodation office accommodation)
• Booking and cost of transportation from country of residence towards Romania (for relocation purposes) 100% covered by Foundever RO
• Meal tickets
• Bonus scheme
• Extra financial compensation in case of worked weekends bank holidays night shifts over time etc
• Discounts for shopping travels etc.
• Career growth program

Relocation package includes:

• Flights Booked and paid for
• 6 months free accomodation
• Assistance with Bank accounts
• Full assistance in relocation process
• 750 EUR sign in bonus after the probation period