Client Success Consultant

• Be the first touch point for customers in the presales journey
  
• Involved in customer research data analysis lead qualification etc
  
• Understand & articulate in detail client requirements & goals for services that we provide
  
• Articulate and demonstrate our value proposition creating excitement and enthusiasm among prospects
  
• Define & maintain scope documents for design projects across multiple clients using excel decks etc.
  
• Gather customer requirements via interviews workshops questionnaires surveys site visits workflow storyboards etc. and relay the information clearly to the internal teams.
  
• Accountable to Project Management and sales for detailed project scope & estimate.
  
• Work iteratively to provide accurate effort estimates based on the scope to the Sales lead.
  

Requirements

• Excellent articulation skills & eye for detail
  
• Strong interpersonal listening written & oral communication skills.
  
• Experience in B2B Sales and ability to manage enterprise clients
  
• Be able to multitask prioritize and manage time effectively.
  
• Be updated with the latest industry and technology trends and market research
  
• Possess a short/quick learning curve.
  
• Proficient in Microsoft Office and relevant software
  
• Ability to understand different domains & problem statements
  
• Sound judgment and ability to analyze opportunities and information
  
• Immaculate in documentation processoriented & analytical.
  
• Ability to effectively prioritize and execute tasks under pressure.
  
• Prior exposure to user experience design/software development/product management would be ideal.
  

• OnSite Role
  
• Structured Career Growth opportunities
  
• A culture that promotes challenging oneself for continuous improvement
  
• Open and communicative work environment
  
• Exciting sales challenges across multiple domains
  
• Remuneration commensurate with talent
  
• Other perks and benefits
  
• A hell lot of fun!