Process transactions according to stated procedures in a timely and accurate manner
Perform general clerical duties including but not limited to photocopying, faxing, mailing, labelling, filing, data entry and database administration (when applicable)
Screen incoming mail and/or telephone calls, redirect correspondence and callers to appropriate staff in order to support the efficient workflow of the department.
Ensure high level of customer service is delivered and maintained by meeting internal SLAs and following up on requests in a timely manner.
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