ITM-Rec Incr1 WP 122 User Migration and Transition to Operation
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12-12-2023
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Job Description
ITMRec Incr1 WP 12.2 User Migration and Transition to Operation
- Working Location: Mons Belgium
- Security Clearance: NATO Secret
- Language: High proficiency level in English language
EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
A Bachelor of Science (BSc) degree at a nationally recognised/certified University in a related subject and at least 5 years post related experience
Possess the following certifications:
ITIL Certification
Project Management Concepts and Methodologies (PRINCE2 etc.)
Sound knowledge and experience in various areas of:
Virtualization Technologies Operating Systems Windows Server.
Latest Server Storage Client Active Directory and Infrastructure Networking hardware technologies
Enterprise Systems Management services methods and tools (i.e. SCOM SCCM SCVMM)
Managing and successfully delivering IT upgrade/migration projects that included cross domain/forest migration of users and applications
Coordinating developing and writing IT technical documentation user guides user acceptance criteria migration communication plans and IT testing/acceptance plans
Command Control Communications Computers Intelligence (C4I) systems
Strong experience in coordinating and developing strategy plans schedules and documentation for IT upgrade/migration projects that included cross domain/forest migration of users and applications
Familiarity with Stakeholder management Business relations Change management Risk management and mitigation strategies service or system migration and transition
Prior experience of working in an International Organisation environment comprising both military and civilian elements
Knowledge of NATO responsibilities and organization
Experience from working in a IT/CIS service provisioning organization
Experience with design and implementation of Active Directory Federation Services in large enterprise environments
Experience in Test and Verification and Accreditation procedures
5 year experience supported by professional certification in the implementation and administration of COTS products such as MS Windows Server Linux Oracle MS SQL VMware MS HyperV MS SharePoint MS Active Directory and Active Directory Federation Services MS Exchange MS Skype for Business Client OS (Windows OSX iOS Android etc.)
Good knowledge of industry standard methodologies and best practices
DUTIES/ROLE:
Define develop coordinate and finalise documentation for each Migration Strategy Site Transition Migration Plan (STMP) and User Migration Strategy to ensure a common understanding for all stakeholders
Test the planned user migration approach (Alpha and Beta Tests) and mitigate issues experienced and iterate the User Migration Strategy accordingly. The intent is to carry out a test run of the migration approach and schedule with an agreed site and small set of representative users. This will enable any issues to be rectified before the first set of users migrate
Prepare plan and conduct Site Surveys/Discovery to support user migration and transition to operation
Coordinate and finalise a Pre and Post Transition Checklist which will help users prepare for migration and be ready to use the new IT systems
Develop coordinate and finalise a User Migration Communication Plan that will also include the transition day to the new system schedule proposed email notifications information campaign and briefings to the users
Coordinate technical support/Early Life Support (ELS) during user migration
Collect list of users understand Blackout Periods and coordinate schedule conduct and report on site surveys. The Contractors will provide data collection templates/questionnaire to the BiSCs to facilitate the gathering of information on user profiles and blackout periods
Coordinate development of supplementary documentation
Coordinate and manage plan for distribution Smart Cards to Users including card activation
Conduct User Acceptance activities and document acceptance to meet stated Operational Acceptance Criteria in collaboration with WP13 Test and Acceptance
Provide input into the operational Site Acceptance activities
Oversee the technical support to ensure all incidents arising from User Migration are rapidly resolved. The Contractor team will be in a supporting role to manage any escalated issues arising from User Migration Acceptance or Transition to Operations
Deliverables:
Support to user migration and transition to operation:
Review and update Migration and Transition Strategy document (Services Applications Data and User Migration for ITM project)
Review and update User Migration Guide
Populate coordinate and formalise STMP one for each ITM Recovery Site. The document scope should cover Services Applications Data and User Migration as a minimum
Manage Transition to Operations STMP implementation and Site Acceptance
Prepare agree and coordinate the schedule for User Migration Alpha and Beta Testing
Conduct Site Surveys
Produce Site Survey Reports
Produce coordinate and maintain an uptodate Migration Schedule for each site location
Communicate User Migration Schedule to external stakeholders (recursive effort)
Review and update User Migration Communication Plan for sites including briefings that will explain the upcoming IT upgrade a User Guide and the schedule for email notifications
Maintain an uptodate Gold Data baseline/repository for all involved sites
Review and update the PreUser Migration Checklists and support users in the premigration activities (in line with user Migration guidance)
Organize coordinate and execute with one site a dry run of Smart Cards activation before execution including objectives definition (validate procedures validate service tree validate Gold Data properties validate user information campaign validate handout material) and all related activities for the deploy execute analyse and correction
Coordination with Local Sites before execution of Smart Cards activation.
Develop distribute and maintain an uptodate schedule for the Smart Cards activation
Coordinate and support the activation of Smart Cards with certificates and distribute activated Smart Cards to Users for all involved sites
Manage the implementation phase
Identify and coordinate the provision of the environment to establish a kiosk during Smart Cards activation
Provide Howto Guide and explain Smart Card use to the Users
Develop and provide a Plan for decommissioning old/obsolete hardware
Develop and update the PostTransition Checklists
Produce a complete and detailed Test and Acceptance Plan for WP 12.2
Develop User Test Requirement Cases and Test Runs
Develop Operational Site Acceptance Requirement Cases and Test Runs
Sign off the Operational Site Acceptance
Maintain an upto date Data Repository (web portal share point etc) to host all the produced data (plans briefings documents lists databases etc) on the purchaser network/ IT infrastructure
Develop a Support Plan/Early life Support Plan that will be used/valid during user migration and after transition to operation
Supplementary support to user migration and transition to operation:
Participate to meetings workshops SCRUMS and other ITM events
Produce supporting documentation for the various meetings/events as directed by the Line Manager (WP 12.2 Lead / Deputy)
Address any shortfalls related to the readiness for User Migration
Address all identified issues including shortfalls related to the PostTransition Checklist
Support other activities such as kiosk and smart cards in coordination with the user migration activities
Possess the following certifications:
ITIL Certification
Project Management Concepts and Methodologies (PRINCE2 etc.)
Sound knowledge and experience in various areas of:
Virtualization Technologies Operating Systems Windows Server.
Latest Server Storage Client Active Directory and Infrastructure Networking hardware technologies
Enterprise Systems Management services methods and tools (i.e. SCOM SCCM SCVMM)
Managing and successfully delivering IT upgrade/migration projects that included cross domain/forest migration of users and applications
Coordinating developing and writing IT technical documentation user guides user acceptance criteria migration communication plans and IT testing/acceptance plans
Command Control Communications Computers Intelligence (C4I) systems
Strong experience in coordinating and developing strategy plans schedules and documentation for IT upgrade/migration projects that included cross domain/forest migration of users and applications
Familiarity with Stakeholder management Business relations Change management Risk management and mitigation strategies service or system migration and transition
Prior experience of working in an International Organisation environment comprising both military and civilian elements
Knowledge of NATO responsibilities and organization
Experience from working in a IT/CIS service provisioning organization
Experience with design and implementation of Active Directory Federation Services in large enterprise environments
Experience in Test and Verification and Accreditation procedures
5 year experience supported by professional certification in the implementation and administration of COTS products such as MS Windows Server Linux Oracle MS SQL VMware MS HyperV MS SharePoint MS Active Directory and Active Directory Federation Services MS Exchange MS Skype for Business Client OS (Windows OSX iOS Android etc.)
Good knowledge of industry standard methodologies and best practices
DUTIES/ROLE:
Define develop coordinate and finalise documentation for each Migration Strategy Site Transition Migration Plan (STMP) and User Migration Strategy to ensure a common understanding for all stakeholders
Test the planned user migration approach (Alpha and Beta Tests) and mitigate issues experienced and iterate the User Migration Strategy accordingly. The intent is to carry out a test run of the migration approach and schedule with an agreed site and small set of representative users. This will enable any issues to be rectified before the first set of users migrate
Prepare plan and conduct Site Surveys/Discovery to support user migration and transition to operation
Coordinate and finalise a Pre and Post Transition Checklist which will help users prepare for migration and be ready to use the new IT systems
Develop coordinate and finalise a User Migration Communication Plan that will also include the transition day to the new system schedule proposed email notifications information campaign and briefings to the users
Coordinate technical support/Early Life Support (ELS) during user migration
Collect list of users understand Blackout Periods and coordinate schedule conduct and report on site surveys. The Contractors will provide data collection templates/questionnaire to the BiSCs to facilitate the gathering of information on user profiles and blackout periods
Coordinate development of supplementary documentation
Coordinate and manage plan for distribution Smart Cards to Users including card activation
Conduct User Acceptance activities and document acceptance to meet stated Operational Acceptance Criteria in collaboration with WP13 Test and Acceptance
Provide input into the operational Site Acceptance activities
Oversee the technical support to ensure all incidents arising from User Migration are rapidly resolved. The Contractor team will be in a supporting role to manage any escalated issues arising from User Migration Acceptance or Transition to Operations
Deliverables:
Support to user migration and transition to operation:
Review and update Migration and Transition Strategy document (Services Applications Data and User Migration for ITM project)
Review and update User Migration Guide
Populate coordinate and formalise STMP one for each ITM Recovery Site. The document scope should cover Services Applications Data and User Migration as a minimum
Manage Transition to Operations STMP implementation and Site Acceptance
Prepare agree and coordinate the schedule for User Migration Alpha and Beta Testing
Conduct Site Surveys
Produce Site Survey Reports
Produce coordinate and maintain an uptodate Migration Schedule for each site location
Communicate User Migration Schedule to external stakeholders (recursive effort)
Review and update User Migration Communication Plan for sites including briefings that will explain the upcoming IT upgrade a User Guide and the schedule for email notifications
Maintain an uptodate Gold Data baseline/repository for all involved sites
Review and update the PreUser Migration Checklists and support users in the premigration activities (in line with user Migration guidance)
Organize coordinate and execute with one site a dry run of Smart Cards activation before execution including objectives definition (validate procedures validate service tree validate Gold Data properties validate user information campaign validate handout material) and all related activities for the deploy execute analyse and correction
Coordination with Local Sites before execution of Smart Cards activation.
Develop distribute and maintain an uptodate schedule for the Smart Cards activation
Coordinate and support the activation of Smart Cards with certificates and distribute activated Smart Cards to Users for all involved sites
Manage the implementation phase
Identify and coordinate the provision of the environment to establish a kiosk during Smart Cards activation
Provide Howto Guide and explain Smart Card use to the Users
Develop and provide a Plan for decommissioning old/obsolete hardware
Develop and update the PostTransition Checklists
Produce a complete and detailed Test and Acceptance Plan for WP 12.2
Develop User Test Requirement Cases and Test Runs
Develop Operational Site Acceptance Requirement Cases and Test Runs
Sign off the Operational Site Acceptance
Maintain an upto date Data Repository (web portal share point etc) to host all the produced data (plans briefings documents lists databases etc) on the purchaser network/ IT infrastructure
Develop a Support Plan/Early life Support Plan that will be used/valid during user migration and after transition to operation
Supplementary support to user migration and transition to operation:
Participate to meetings workshops SCRUMS and other ITM events
Produce supporting documentation for the various meetings/events as directed by the Line Manager (WP 12.2 Lead / Deputy)
Address any shortfalls related to the readiness for User Migration
Address all identified issues including shortfalls related to the PostTransition Checklist
Support other activities such as kiosk and smart cards in coordination with the user migration activities
Employment Type
Full Time
Key Skills
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