Senior Program Analyst

Job Title: Senior Program Analyst

Location: USRemoteUnited States (Monday Friday (8:00 AM 5:00 PM EST Time)

Client : NH

Responsibilities:

Develop or assists in the development of work plans specifications task sequencing and to the extent where tasks may have to be performed concurrently

Monitor critical applications using application monitoring and dashboarding tools like ServiceNow AppDynamics Dynatrace and others

Monitors enterprisewide application performance and create reports based on data analysis gathered from application behavior

Participates in all Major Incident Management and Root Cause Analysis calls and provides expert troubleshooting support as needed

Attend daily scrums to report status of assigned tasks and proactively take tasks

Willingness to learn new tools and selfstarter on new projects by collaborating with users and stakeholders on any additional needs

Ability to prepare reports and documentation for teams SharePoint

Prepare the presentations for client

Qualifications:

5 years work experience

Exceptional written and verbal communications skills

Extensive handson experience in troubleshooting complex technical issues with a distributed system environment. Proficiency in system architecture and cloud services

Demonstrate the ability to dissect intricate problems employ critical thinking and apply systematic approaches to isolate and resolve issues efficiently

Prefer to have Operational experience with ServiceNow Solar Winds Splunk AppDynamics and other IT monitoring tools

Enthusiasm for staying up to date with industry trends emerging technologies and best practices related to troubleshooting and event management

Must be customer service oriented and client first attitude