Senior Housekeeping Supervisor

•To ensure the highest standard of property presentation is maintained in all areas of the property with a specific emphasis on guest accommodation, leisure facilities, restaurant, public areas, and back of the house.

• Assist in implementation of service standards supported by training and development programs for all direct reports and their subordinates.

• Assist in overseeing training and development of housekeeping attendants, public area attendants, linen attendants and service attendants in accordance with service delivery requirements, service standards, equipment use and safe work methods.

•Maintain effective relationships with external/out sourced service providers and suppliers with regard to agreed service level agreements (SLA’s).

•Conduct supplies inventory control systems in accordance with approved procedures.

•Supervise a lost property reporting and control system with the direction of the Executive Housekeeper.

•Assist during stock takes of housekeeping supplies, assets, plant and equipment and consumables.

•Assist in the implementation and managing a quality assurance program that addresses all aspects of property presentation, hygiene, staff presentation and conduct.

•Execute the planned periodic cleaning schedules for maintenance cleaning, special finishes and warranty cleaning, fabric care and spring cleaning.

•Assist in controlling the staff uniform cleaning, repairs, issuance, inventory of spares and replacements.