Helpdesk and Administration
Posted on :
09-12-2023
Employer Active
1 Vacancy
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Job Description
- Working Location: Norfolk VA USA
- Security Clearance: NATO or National Secret
- Language: High proficiency level in English language
EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
3 years experience (within last 6 years) working as an administrator of online Learning Management System
3 year s (within last 6) supporting users with new accounts creation helpdesk support and general support to remote users on the system
3 years experience (within last 6) using Learning Management Systems (LMS) and troubleshooting user issues on course access and completion
Experience in helpdesk tracking software and trouble ticket supporting software
Experience in producing reports and metrics from a LMS or by interrogating the database
Experience in cyber issues and protecting the system and network from unauthorized access
Two years of vocational training in computer related science or related subjects in the educational domain
DUTIES/ROLE:
Supports the JADL TRANSNET and eITEP system administration and helpdesk operating during normal US office hours (08:0016:30) Monday to Friday excluding official holidays
Working from the HQ SACT MS/LT Branch at HQ SACT the sys admins will:
Review all new requests for accounts on the JADL TRANSNET and eITEP systems approving those which meet the NATO requirements and responding to those which need further clarification
Support any helpdesk questions received by email or phone
Work with the MS/LT Branch for uploading of courseware functional testing of SCORM packages and maintenance of existing content on JADL platform
Support various communities of interest within NATO in customization and maintenance of JADL pages
Work closely with NCIA to ensure the services are available and operational on the NATO networks
Maintain an awareness of any cyber issues that may affect the system delivery or unauthorised access to the system
3 year s (within last 6) supporting users with new accounts creation helpdesk support and general support to remote users on the system
3 years experience (within last 6) using Learning Management Systems (LMS) and troubleshooting user issues on course access and completion
Experience in helpdesk tracking software and trouble ticket supporting software
Experience in producing reports and metrics from a LMS or by interrogating the database
Experience in cyber issues and protecting the system and network from unauthorized access
Two years of vocational training in computer related science or related subjects in the educational domain
DUTIES/ROLE:
Supports the JADL TRANSNET and eITEP system administration and helpdesk operating during normal US office hours (08:0016:30) Monday to Friday excluding official holidays
Working from the HQ SACT MS/LT Branch at HQ SACT the sys admins will:
Review all new requests for accounts on the JADL TRANSNET and eITEP systems approving those which meet the NATO requirements and responding to those which need further clarification
Support any helpdesk questions received by email or phone
Work with the MS/LT Branch for uploading of courseware functional testing of SCORM packages and maintenance of existing content on JADL platform
Support various communities of interest within NATO in customization and maintenance of JADL pages
Work closely with NCIA to ensure the services are available and operational on the NATO networks
Maintain an awareness of any cyber issues that may affect the system delivery or unauthorised access to the system
Employment Type
Full Time
Key Skills
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