Customer Marketer

Who we are

Zoho is not your average tech company. Privately held and deeply committed to solving problems through global collaboration our organisation believes in experimentation iteration and following your instincts. With its UK headquarters in Bletchley global headquarters in India (as well as offices in several European countries USA Mexico Singapore Japan China Dubai and Australia) our teams work across time zones continents and cultures to promulgate and support our unique company culture.

What we do

Zoho produces cloudbased solutions for small medium and large businesses. Since 1996 our portfolio has grown from a single online wordprocessing tool to a comprehensive suite of apps that covers an industryleading range of use cases. With 50 products on offer and even more in the pipeline Zoho is a powerful integrated business management system.

Key Responsibilities

Our UK marketing team is looking for a Customer Marketer to support our growing operations in Europe. Some of the Customer Marketers responsibilities will be:

• Developing our case study programme. The goal is to produce case studies for our key products in our target industries. Our case studies are produced in video PDF and web formats. The Customer Marketer will need to liaise with our account management team multiple product marketing teams partners and customers to identify case study candidates schedule then attend the filming and shepherd the entire process through to publication and commercial use.
  
• Boosting revenue through upsell and crosssell activities. With tens of thousands of UK users and over 50 products there are lots of ways to generate more revenue from our existing customer base. The Customer Marketer will need to identify opportunities from our CRM system produce suitable materials and work with our Account Management teams to generate revenue through digital and facetoface activities.
  
• Working with the UK Account Management team to retain existing customers and expand their use of Zoho products. The Customer Marketer will need to provide the materials and data they request and promote materials or tools they may not be aware of.
  
• Working with the rest of the UK and European marketing team in other marketing activities. These will include content development leadgeneration brand building user groups and our user conference.
  
  

Requirements

• 2 to 4 years of marketing experience at a minimum preferably within a technology or software company.
  
• Ability to cope with and improve complex business processes in a competitive commercial environment with multiple stakeholders.
  
• A driven individual passionate about digital technology and its capabilities to transform business results.
  
• A selfstarter who is selfmotivated and happy to be managed remotely to achieve goals.
  
• A friendly peopleoriented person who is adept at making and building strong business relationships with customers partners and influencers in person or virtually.
  
• Happy to work in a hybrid team of remote and officebased staff.
  
• Ability to plan manage projects and execute campaigns efficiently.
  
• Good writing skills are essential.
  
• Willing to travel when required mostly in the UK but sometimes within Europe and beyond
  

Benefits

• This is a fulltime position with a 40hour working week
  
• Competitive salary package aligned with candidates qualifications experience and the market value of the role
  
• 25 annual leave days
  
• Permanent contract
  
• Pension contributions
  
• An entrepreneurial and supportive environment with opportunities for career progression into senior and leadership roles.
  
• Opportunity to work with and learn from teams in marketing account management solution engineering and partnerships management
  
• Travel expenses to meet with customers
  
• Macbook and additional screens for your WFH setup
  
• A vibrant international environment
  
• Continuous personal & professional development opportunities