Engineer
Posted on :
07-12-2023
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1 Vacancy
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Job Description
- Working Location: Mons Belgium
- Security Clearance: NATO Secret
- Language: High proficiency level in English language
EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
A Master of Science (MSc) degree at a nationally recognised/certified University in a related subject and 2 years postrelated experience
Or a Bachelor of Science (BSc) degree at a nationally recognised/certified University in a related subject and 4 years post related experience
Or exceptionally the lack of a university/college degree may be compensated by the demonstration of a candidates particular abilities or experience that is/are of interest to NCI Agency; that is at least 10 years extensive and progressive expertise in the duties related to the function of the post
ITILv3 Service Operations
Very good understanding of telecommunications / network / information technology solutions & products
Desirable Qualifications/Experience:
NATO Duty Controller NATO CIS School
ITILv3 Service Strategy
ITILv3 Service Design
ITILv3 Service Transition
ITILv3 Continual Service Improvement (optional considered as an asset)
Service operations and service management skills and experience based on ITIL principles and following a customer/user focused approach and the use of related toolsets (e.g. ITSM)
Technical leadership experience
Prior experience of working in an international environment comprising both military and civilian elements
Knowledge of NATO responsibilities and organization including Allied Command Operations and Allied Command Transformation
DUTIES/ROLE:
Ensuring the effective use of event management process and toolsets as required
Ensuring effective and timely resolution of IT Incidents: impact assessment and prioritization of IT incidents; dispatching of incidents to the relevant technical elements for resolution; validation and verification of the solution proposed; revision of the incident documentation; structured reporting; problem initiation as recommendable
Problem Management initiation as required
Authorized Service Interruption / Scheduled Outage (ASI/SO) approval and coordination to minimize scheduled downtime and its effects of the Customers business
Participation in the Change Management process to ensure that rollouts new releases and modifications to existing services happen in a coordinated manner and with the explicit awareness of the affected customers
Delivering of technical advice coordination support and assistance in respect of Operations Centre Incident Response
Engage with crossfunctional teams to prioritize tasks during service restoration/risk mitigation ensuring that the right talent is engaged and utilized at the appropriate level in order to achieve successful outcomes
Liaise with other Operations Centres entities and NCIA Service Lines to provide maintain and improve the incident management toolset for best practice
Gather Process and Analyze Information and Data to ensure continual service improvement
Monitoring the effectiveness of incident management within the NCC and making recommendations for improvement
Monitor and lifecycle management of IT assets within the NCC
Creation and review of all incident management checklists logs and tickets on a daily basis providing followup actions and feedback as necessary
Driving developing managing and maintaining the major incident process and associated procedures
Reviewing and auditing the incident management process within the NCC
Work on own initiative with limited supervision may lead others as required
Deputize for higher grade staff as required
Perform other duties as may be required
Or a Bachelor of Science (BSc) degree at a nationally recognised/certified University in a related subject and 4 years post related experience
Or exceptionally the lack of a university/college degree may be compensated by the demonstration of a candidates particular abilities or experience that is/are of interest to NCI Agency; that is at least 10 years extensive and progressive expertise in the duties related to the function of the post
ITILv3 Service Operations
Very good understanding of telecommunications / network / information technology solutions & products
Desirable Qualifications/Experience:
NATO Duty Controller NATO CIS School
ITILv3 Service Strategy
ITILv3 Service Design
ITILv3 Service Transition
ITILv3 Continual Service Improvement (optional considered as an asset)
Service operations and service management skills and experience based on ITIL principles and following a customer/user focused approach and the use of related toolsets (e.g. ITSM)
Technical leadership experience
Prior experience of working in an international environment comprising both military and civilian elements
Knowledge of NATO responsibilities and organization including Allied Command Operations and Allied Command Transformation
DUTIES/ROLE:
Ensuring the effective use of event management process and toolsets as required
Ensuring effective and timely resolution of IT Incidents: impact assessment and prioritization of IT incidents; dispatching of incidents to the relevant technical elements for resolution; validation and verification of the solution proposed; revision of the incident documentation; structured reporting; problem initiation as recommendable
Problem Management initiation as required
Authorized Service Interruption / Scheduled Outage (ASI/SO) approval and coordination to minimize scheduled downtime and its effects of the Customers business
Participation in the Change Management process to ensure that rollouts new releases and modifications to existing services happen in a coordinated manner and with the explicit awareness of the affected customers
Delivering of technical advice coordination support and assistance in respect of Operations Centre Incident Response
Engage with crossfunctional teams to prioritize tasks during service restoration/risk mitigation ensuring that the right talent is engaged and utilized at the appropriate level in order to achieve successful outcomes
Liaise with other Operations Centres entities and NCIA Service Lines to provide maintain and improve the incident management toolset for best practice
Gather Process and Analyze Information and Data to ensure continual service improvement
Monitoring the effectiveness of incident management within the NCC and making recommendations for improvement
Monitor and lifecycle management of IT assets within the NCC
Creation and review of all incident management checklists logs and tickets on a daily basis providing followup actions and feedback as necessary
Driving developing managing and maintaining the major incident process and associated procedures
Reviewing and auditing the incident management process within the NCC
Work on own initiative with limited supervision may lead others as required
Deputize for higher grade staff as required
Perform other duties as may be required
Employment Type
Full Time
Key Skills
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