Cloud Network Pbx Technician

We are seeking a skilled and experienced Cloud Telephony Networking Technician to join our dynamic team. The ideal candidate will have a strong background in networking with a focus on cloud telephony systems. As a Cloud Telephony Networking Technician you will play a crucial role in designing implementing and maintaining our cloudbased telephony infrastructure. You should possess a deep understanding of networking protocols cloud telephony platforms and troubleshooting methodologies.

Responsibilities:

1. Network Design and Implementation:
   

   • Design and implement cloud telephony solutions ensuring seamless integration with existing network infrastructure.
     
   • Configure routers switches gateways and other networking equipment to optimize telephony performance.
     

2. Troubleshooting and Issue Resolution:
   

   • Diagnose and resolve telephonyrelated issues including voice quality call drops and connectivity problems.
     
   • Conduct root cause analysis and implement corrective measures.
     

3. Cloud Telephony Management:
   

   • Administer and maintain cloud telephony platforms such as VoIP and Unified Communications as a Service (UCaaS).
     
   • Monitor system performance and implement improvements to enhance efficiency.
     

4. Security and Compliance:
   

   • Implement and enforce security measures to protect telephony systems from potential threats.
     
   • Ensure compliance with industry regulations and security best practices.
     

5. Hardware Configuration:
   

   • Configure and maintain telephony hardware including IP phones gateways and related equipment.
     
   • Collaborate with vendors for hardware support and troubleshooting.
     

6. Quality of Service (QoS):
   

   • Manage and optimize Quality of Service parameters to ensure highquality voice communication.
     
   • Implement QoS policies and monitor performance metrics.
     

7. Scripting and Automation:
   

   • Utilize scripting and automation to streamline routine tasks and customize telephony configurations.
     
   • Implement automation for call routing and system monitoring.
     

8. Documentation:
   

   • Maintain comprehensive documentation of network configurations telephony setups and troubleshooting procedures.
     
   • Provide detailed reports on system performance and improvements.
     

9. Collaboration and Communication:
   

   • Collaborate with crossfunctional teams to integrate telephony services with other cloudbased applications.
     
   • Communicate effectively with endusers vendors and internal stakeholders.
     

Requirements

Qualifications:

• Bachelor s degree in Information Technology Telecommunications or a related field.
  
• Proven experience as a Cloud Telephony Networking Technician or a similar role.
  
• Strong understanding of networking protocols TCP/IP VLANs and routing.
  
• Experience with cloud telephony platforms VoIP and UCaaS.
  
• Proficiency in troubleshooting telephonyrelated issues.
  
• Knowledge of security best practices and compliance requirements.
  
• Familiarity with telephony hardware configuration.
  
• Programming and scripting skills for automation tasks.
  
• Excellent communication and collaboration skills.
  

Benefits

1. Competitive Compensation:
   

   • We offer a competitive salary package commensurate with your skills and experience in the field.
     

2. Professional Development Opportunities:
   

   • Access to ongoing training and development programs to enhance your skills and stay current with the latest advancements in cloud telephony and networking technologies.
     

3. CuttingEdge Technology Environment:
   

   • Work with stateoftheart cloud telephony systems and cuttingedge networking technologies contributing to a dynamic and innovative work environment.
     

4. Career Growth Potential:
   

   • Opportunities for career advancement and growth within the organization with clear pathways for professional development.
     

5. Comprehensive Benefits Package:
   

   • Enjoy a comprehensive benefits package including health insurance dental coverage retirement plans and other perks to support your overall wellbeing.
     

6. Flexible Work Arrangements:
   

   • Embrace a flexible work environment that includes options for remote work providing a healthy worklife balance.
     

7. Collaborative Team Culture:
   

   • Join a collaborative and diverse team where your contributions are valued and teamwork is emphasized.
     

8. Innovative Projects:
   

   • Engage in exciting and innovative projects that challenge your skills and contribute to the advancement of our telephony infrastructure.
     

9. Employee Recognition Programs:
   

   • Participate in employee recognition programs that acknowledge and celebrate your achievements and contributions to the team.
     

10. Workplace Wellness Initiatives:
    

    • Access workplace wellness programs aimed at promoting a healthy work environment both physically and mentally.
      

11. Social and Networking Events:
    

    • Participate in social and networking events to connect with colleagues share knowledge and foster a sense of community within the organization.
      

12. Modern Office Facilities:
    

    • Enjoy a modern and comfortable work environment with wellequipped facilities that cater to your professional needs.
      

13. Diverse and Inclusive Workplace:
    

    • Be part of an organization committed to diversity and inclusion fostering an open and welcoming workplace for all employees.