Customer Service Advisor Call Center - Al-Salt Part-time

Customer Service Advisor (Call Center) - Al-Salt (Part-time)
We are looking for candidates to join our Commercial Support Department who will serve as the first point of contact between Zain and our loyal customers, and they will be assisting them in a professional manner that will reflect Zain values.

Responsibilities Include, But Are Not Limited To

• Handing a high volume of inbound calls and greeting customers courteously and professionally.
• Assess and evaluate customer concerns and resolve their problems in an efficient and timely manner.
• Provide product and service information to our customers.
• Promote Zain’s products and services by understanding customer needs and interests and providing them with the right offers that match those needs.
• Troubleshoot service equipment issues.
• Adhere to, and fulfil individual and team Performance Metrics.