customer support manager
Posted on :
31-03-2024
Employer Active
1 Vacancy
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Job Description
- Provide guidance and leadership to a team of customer service representatives to ensure customers receive prompt, accurate, and friendly service
- Coach, develop, and mentor customer support personnel
- Maintain and update customer database, make customer service-related recommendations, and report issues and trends
- Implement quality control plans to prevent or correct mistakes made during customer support
- Meet with key customers and identify new opportunities for growth
Employment Type
Full Time
Department / Functional Area
Key Skills
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