Lead the MFC team and ensure the delivery of safe and high-quality services to members and the public at large, and the provision of high level of effectiveness and efficiency in the delivery of all services.
Manage spending and reduce operational cost of the MFC.
Involvement in the delivery of classes, programs, as well as introduction of new services.
Aim to retain current MFC members and improve new enrollment.
Develop marketing strategies to promote participation in fitness and wellness programs and identify opportunities for revenue generation.
Expand and develop fitness programs as needed to meet member demands.
Assume a leadership role in engaging in and conducting research projects.
Plan and implement fitness- related health educational programs.
Prepare department work plan and KPI`s, and continuously drive the MFC team`s participation in the achievement of the work plan annual targets.
Update senior management on quarterly basis on the progress of the work plan and KPI`s.
Prepare the MFC annual budget and continuously oversee department spending.
Report department activities to Senior Management by generating performance and progress reports, budget reports etc.
Recruit, train and supervise MFC staff.
Identify and coordinate professional development needs of the MFC team.
Attend to member complaints and suggestions in a timely fashion.
Collaborate with other departments and participate in various DDI activities.
Supervise health and safety checks on equipment and its maintenance as well as the different MFC facilities.
Create, implement and continuously review the department rules and regulations, policies and procedures.
Any other relevant duties as assigned by the Clinical Operation Manager.
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