Customer Service Specialist

sennder is Europes leading digital freight forwarder. In the traditional logistics industry we are moving fast to digitize and automate all road logistics processes. We move trucks with the power of data to unlock endless and sustainable capacity at exceptional quality. Get to know us better by rev** iewing our pres **entation.

We are a growing team loo king for a Customer Service Specialist in our local DE operations department to help us on our journey to revolutionize road freight logistics. The role is located in our Berlin offi ce.

WHAT YOU WILL DO

As a Customer Service Specialist youll work on interesting responsibilities like managing key shippers accounts through topnotch operations and data management as well as building strong relationships with them. Youll be collaborating closely with Carrier Coverage Sales Legal Finance Product and Pricing teams to ensure best customers experience. In this role you will

• Ensure operational excellence by managing transport operations in close contact with customer accounts from Germany in and external counterparts acting as the first point of contact for all sides on a daily basis
• Support the team by preparing performance reports
• Constantly optimize operational processes in crossfunctional cooperation with our central operation carrier management & product teams
• Take over endtoend responsibility for key accounts
• Develop strong data insights to understand account performance

WHAT WE ARE LOOKING FOR

• Experience in the customerfacing role preferably in the logistics industry
• Fluency in English and German
• Analytical mindset experience in reporting and working with data is a strong plus
• Customer focus making your accounts happy is your number one priority
• Executional excellence you strike the right balance between love for details and diligence while being a pragmatic problem solver focusing on the result
• Teamwork you strive to work in crossfunctional teams and have a teamplayer mentality

WHAT YOU CAN EXPECT

At sennder we want to maximize the individual potential of all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility we value commitment team spirit and respect to build fruitful collaboration across teams. Learn more about who we are on

• Dynamic scaleup with an international team of 1000 people 74 nationalities spread across 11 European offices. With English as our common language we are able to work together.
• Learning and development on the job and with the support of a biannual review process learning allowance high potential programs sennder onboarding academy and internal trainings.
• Various opportunities to connect with colleagues through regular team events and company gettogethers such as our highly anticipated sennder .
• We prioritize employee engagement and mental wellbeing by fostering a supportive environment through the platform and conducting regular employee satisfaction surveys.
• Hybrid work model where you seamlessly merge virtual productivity and inoffice collaboration with your colleagues.
• Commuter allowance to assist employees with their daily travel expenses and a onetime home office benefit to ensure that youre properly equipped wherever you work.
• Competitive compensation package including objectivebased bonus referral reward and in some cases virtual option plan.
• Vibrant offices complete with healthy snacks gym focus zones and social areas to connect with your colleagues. Click for a virtual tour and better yet hope to see you soon!

We value passion and leadership were as interested in your character as we are in your talent. Please apply even if you feel you only meet part of our listed criteria. Diversity drives our innovation and we offer a collaborative dynamic and international work environment. Just be yourself. We are excited to meet you and for you to join us in shaping the future of the logistics industry in Europe.

If you have any questions or need special accommodation please reach out to us at . As soon as you apply your journey with sennder begins.

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