System Support Engineer

JOB PROFILE:

Reading error codes flashed up on the device

Swapping out hardware

Tracing faults using diagnostic devices and software

Upgrading components

Assisting the support staff of other serviceproviders

May require some staggered shifts

Will require some travel to sites

Other duties may be assigned

Inventory Management

• Supervise the flow of company s stocked goods
  
• Keep a detailed record of each new or returned goods as it enters or leaves the stockroom.
  
• Control and oversee ordering inventory storage of inventory and control the amount of goods
  
• Update the record file
  
• Common inventory management techniques knowledge
  
• Daily Weekly and Monthly Reporting on IT Stock.
  
• Must be able to produce a trend analysis report on common failures on end user devices.
  

Requirements

ESSENTIAL QUALIFICATIONS:

Supplier resources have completed industry standard training and certifications to include A certification or have equivalent work experience at a minimum of 3 years.

Completion of required training and certifications or have equivalent work experience at a minimum of 3 years. to perform warranty hardware repair of HP Dell and Lenovo devices including warranty parts ordering repair/replacement and defective part return.

Working technical knowledge of Windows operating systems to allow for resolution of issues or full rebuild of the PC using client specific documentation provided by the client.

Familiarity with OSX iOS and Android operating systems in order to provide besteffort support to End users using related devices.

Working technical knowledge of Microsoft Office Products antivirus products desktop services to allow for resolution of software application issues.

Ability to utilize provided knowledge article to resolve issues with client specific applications.

Customerfacing soft skills including strong verbal and written communications

Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues.

Exercises independent judgment within defined practices and procedures to determine appropriate action.

Acts as an informed team member providing analysis of information and limited project input.

Evaluates unique circumstances and makes technical and procedural recommendations.

Distinctive service and customer orientation

• Fluent English in spoken and written
  
• Conversational local language
  
• Close attention to detail and ability to work independently as well as part of a team on multiple projects
  
• Must be able to handle multiple tasks and adjust priorities within deadlines