VTC Engineer
Posted on :
28-11-2023
Employer Active
1 Vacancy
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Job Description
- Working Location: Mons Belgium
- Security Clearance: NATO Secret
- Language: High proficiency level in English language
EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
CCNP Enterprise (aka Cisco CCNP Routing / Switching)
Thorough understanding of OSI 7 layer model
Very good TCP/UDP IP Troubleshooting experience
Hand on experience in troubleshooting Layer 2/3 switching and routing
Experience of IP telephony & video troubleshooting
Network support experience such as: LAN WAN TCP/IP. Cisco Routers Switches DHCP network fault finding etc.
3rd line support level including deployment administration and troubleshooting
Basic knowledge on Microsoft technologies (incl. AD Windows Server DNS etc.)
Have the ability to tackle complex problems and incidents
Experience in ITIL ICT service delivery on critical infrastructure
Experience of ITIL best practice framework
Tracking SLA expiry times and resolving incidents within SLA deadlines
Good knowledge about PKI
Good knowledge of VMWare virtualized infrastructure environments including vSphere vCenter and vMotion software
Experience in documentation of solutions maintaining user / administration guides and stepbystep instructions
Practical experience in the use of modern concepts and accepted industry standards for configuration management quality assurance and testing
Demonstrable ability to work on own and guide others when needed
Excellent communications skills organisational skills and independent and autonomous working
Worked in a network operation center or service desk function with customers and user contact
Worked in network environment areas with Video and Voice infrastructure
Essential Qualifications/Experience:
Basic knowledge on Poly and/or Cisco video infrastructure
Familiar with a multinational work environment
Good knowledge on common monitoring solutions e.g. nGeniusOne CA Spectrum
Cisco CCNP Datacentre
Cisco CCNP Design
ITIL v3 or V4
VMware: Hyperconverged Infrastructure
DUTIES/ROLE:
Provide 2nd and 3rd level incident support for static and deployable VTC infrastructure through ITSM ticketing system
Work on Change management and work order requests
Be prepared to do oncall support during out of business hours on a rotational basis
Ensure that routine maintenance is performed on VTC elements
Coordinates and performs VTC infrastructures configuration numbering plans and maintenance activities for all NATO exercises and missions
Investigate and propose longterm solutions to encountered equipment and configuration problems
Travel may be required
Any other duties required
Thorough understanding of OSI 7 layer model
Very good TCP/UDP IP Troubleshooting experience
Hand on experience in troubleshooting Layer 2/3 switching and routing
Experience of IP telephony & video troubleshooting
Network support experience such as: LAN WAN TCP/IP. Cisco Routers Switches DHCP network fault finding etc.
3rd line support level including deployment administration and troubleshooting
Basic knowledge on Microsoft technologies (incl. AD Windows Server DNS etc.)
Have the ability to tackle complex problems and incidents
Experience in ITIL ICT service delivery on critical infrastructure
Experience of ITIL best practice framework
Tracking SLA expiry times and resolving incidents within SLA deadlines
Good knowledge about PKI
Good knowledge of VMWare virtualized infrastructure environments including vSphere vCenter and vMotion software
Experience in documentation of solutions maintaining user / administration guides and stepbystep instructions
Practical experience in the use of modern concepts and accepted industry standards for configuration management quality assurance and testing
Demonstrable ability to work on own and guide others when needed
Excellent communications skills organisational skills and independent and autonomous working
Worked in a network operation center or service desk function with customers and user contact
Worked in network environment areas with Video and Voice infrastructure
Essential Qualifications/Experience:
Basic knowledge on Poly and/or Cisco video infrastructure
Familiar with a multinational work environment
Good knowledge on common monitoring solutions e.g. nGeniusOne CA Spectrum
Cisco CCNP Datacentre
Cisco CCNP Design
ITIL v3 or V4
VMware: Hyperconverged Infrastructure
DUTIES/ROLE:
Provide 2nd and 3rd level incident support for static and deployable VTC infrastructure through ITSM ticketing system
Work on Change management and work order requests
Be prepared to do oncall support during out of business hours on a rotational basis
Ensure that routine maintenance is performed on VTC elements
Coordinates and performs VTC infrastructures configuration numbering plans and maintenance activities for all NATO exercises and missions
Investigate and propose longterm solutions to encountered equipment and configuration problems
Travel may be required
Any other duties required
Employment Type
Full Time
Key Skills
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