Pret A Manger Team MemberA Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen front of house and deliveryThey are responsible for creating an efficient & welcoming environment engaging and wowing our customers and producing great quality Pret foodKey focuses for the role are teamwork key points of service key points of production cleanliness and productivityTM/TM* Key responsibilitiesRight Pret People Team Work
- To maintain good relationships with all of the shops team
- To take on jobs to balance workload across team
- To work in any area FOH and Kitchen as requested by your manager (Hot Food Coffee etc)
- To work together to ensure the FOH and Kitchen and delivery business is the best it can be
- To have a good knowledge of Pret standards in all areas of the shop
- To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas as outlined in the TM* training plan
- TM Star To be an Ace in Place within your shop team To act as a role model to other TMs demonstrating good Pret knowledge
Amazing Service Key Points of Service
- To always follow the Key Points of Service
- To serve customers efficiently politely and quickly in an engaging manner
- To take the time to respond to customers needs delivering outstanding and amazing service
- To complete F/O to Pret standards maintaining beautiful Langars merchandising and seating areas
- To bust queues through speed of service and calling to customers
- To wear a clean and immaculate uniform at all times whilst on shift
- To ensure products are presented in bags or on trays according to Pret standards
- TM Star To consistently have high performance in till speed and accuracy
Delicious Food & Drink Key Points of Production
- To create delicious food according to Pret standards in an efficient safe environment
- To always follow the Key Point of Production
- To ensure stock is rotated and used according to standard
Well Loved Shop Cleanliness and Health & Safety
- To complete the Introduction to Pret course (classroom London workbook UK Regions) and pass the Pret Food Hygiene test
- To adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards
- To inform the shop management team of any safety concerns immediately
- I am responsible for ensuring I follow Food Safety Standards and for the Health and Safety of my team and customers I complete all training to enable me to understand the Pret standards and safety processes I must follow I ensure I follow these processes at all times
- I immediately tell my Manager when I believe standards or processes are not being met
Shop Profitability Productivity
- To complete and pass all TM and TM* training in a timely manner
- To adhere to financial standards on tills
- TM Star To consistently have high performance in bench productivity while maintaining good MTS quality