Account Management Executive
Posted on :
18-11-2023
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Jobs by Experience
3-5years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
18-11-2023
Job Description
Zoho is a leading global cloudbased software product company that offers businesses of all sizes the tools they need to transform their business digitally With more than million users as our customers and over employees around the globe Zoho is excited to be driving innovation in every aspect of business software Privately held with zero debt weve been bootstrapped and profitable from Day We crossed $ billion revenue milestone in Zoho offers its employees lots of opportunities for growth in a dynamic job environment With our new offices across the UK & Europe Zoho is expanding its footprint by building closer relationships with our customers UK is our # global market as a country Leading UK brands including Jaguar Land Rover iTV West Ham United NHS and JCB use Zoho to power their digital transformation journey It is an exciting time to join our UK team and be part of our next level of growth
Why join us
Zoho is not your typical software product company Look up wwwzohocom// to know more about who we are what we believe in and how we do business Zoho is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry colour family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances
Role description
As an account manager you will have complete ownership of a set of our mediumsized customer accounts and responsibility towards the renewals upsell and cross sell opportunities from these Based on the customers needs you will support them and drive adoption of Zohos suite of products You will build longterm trusting relationships with various stakeholders within a customer organisation We truly believe that we will be successful only if our customers are successful and if they derive the value and ROI from their investment in our technology Please note This is a hybrid role and as such you are expected to work from our Milton Keynes office at least days a week and days from home
- Primary ownership and accountability for ensuring customer growth satisfaction and retention within the assigned accounts our SMB size customer portfolio
- Develop new business opportunities in your existing customer portfolio to meet upgrade and crosssell revenue targets
- Build strong relationships with all key decision makers and influencers across the organisation
- Create maintain and execute an account plans for these accounts and coordinate with appropriate internal domain experts for deliver
- Uncover and mitigate any risk that threatens your customers growthmsatisfaction or renewal Resolve issue escalations if needed working closely with our support product and engineering teams
- Collaborate with customers implementation partner wherever needed tomachieve overall satisfaction with the solution and create a trusted way partnership between customer partner and Zoho
- Use solution selling expertise to respond optimally to customer needs and help them realize business value from adopting Zohos suite of products
- Strengthen client relationships through regular engagements and facetoface meetings
- Forecast and track key account metrics (eg renewal upgrades and pipeline)
- Build a solid base of referenceable customer contacts
Skills & prerequisites
- to years of business development experience from a software/SaaS background
- Prior experience in selling SaaS applications such as CRM ERP Accounting and HRMS is preferred
- Proven track record of growing business from existing customer accounts and consistently exceeding revenue targets
- Ability to deliver effective presentations and product demos highlighting the keyvalue proposition
- Strong communication interpersonal and consultative skills
- Comfortable working independently in a distributed and remote environment
- Open to travel domestically for customer meetings
- Comfortable using tools such as CRM for process management and reporting
- This is a fulltime position with a hour working week
- annual leave days
- Permanent contract
- Attractive and competitive salary
- Pension contributions
- An entrepreneurial and supportive environment with opportunities for career progression into senior and leadership roles
- Opportunity to work with and learn from teams in marketing account management solution engineering and partnerships management
- Travel expenses to meet with customers
- Macbook and additional screens for your WFH setup
- A vibrant international environment
- Continuous personal & professional development opportunities
1 to 3 years of business development experience from a software/SaaS background. Prior experience in selling SaaS applications such as CRM, ERP, Accounting and HRMS is preferred. Proven track record of growing business from existing customer accounts and consistently exceeding revenue targets. Ability to deliver effective presentations and product demos highlighting the keyvalue proposition Strong communication, interpersonal and consultative skills Comfortable working independently in a distributed and remote environment Open to travel domestically for customer meetings Comfortable using tools such as CRM for process management and reporting
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
