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You will be updated with latest job alerts via emailTitle: Dispatch Agent (Aviation Service)
Accountabilities / Responsibilities:
To perform the daily dispatch, load control and FBO operation.
To ensure a high level of customer service is provided to all passengers and crew.
To ensure aircraft are handled and dispatched in compliance with all Regulatory, Airline, Company and Departmental policies and procedures.
To co-ordinate all dispatch and ramp activities during the turnaround of passenger, freight and FBO aircraft ensuring this is done in accordance with all operator and local procedures (Turnaround Plan).
To prepare load plans, load sheets, and weight & balance for passenger and freight aircraft ensuring all parameters are adhered to.
To perform or delegate passenger guidance ensuring safe movement on the apron.
To keep all relevant parties fully informed of all aircraft movements via a flight schedule, FIDS, SITA, phone and email.
To be competent in RT communication processes including the ground-to-air radio.
To process handling requests and ensure the booking database is updated.
To liaise with Airfield Operations to ensure efficient use of parking stands.
Allocate the flights according to Dispatcher and FBO skill levels.
To maintain an accurate log of aircraft movements and associated data.
A basic knowledge of the Air Traffic Control system is required. For example, CFMU, slots and re-routes.
A basic knowledge of weather is required. For example, decoding METARS and TAFS.
To ensure appropriate crew briefings are available for all flight movements.
To carry out the headset function during the push back process.
To ensure accurate records are being kept. For example, station flight files and flight reports.
To complete delay reports.
To comply with company and Departmental uniform Regulations.
To carry out Ground Services Band 1 skills.
To ensure maximum efficiencies within the operation, flexibility is essential. You will be required to assist in any area of Prestwick Aviation Services by multi-skilling to meet the needs of the business.
Safety
To ensure knowledge and understanding of all appropriate safety responsibilities as detailed in the Aerodrome Manual.
Ensure you operate in a safe environment and demonstrate a clear understanding of the Health and Safety policies and procedures.
To minimise the incidents and accidents within your area, particularly promoting a safe working environment.
To ensure knowledge and understanding of all appropriate security responsibilities as detailed in job description and other relevant policy documents.
To ensure all employees within your area understand the airport security policies and procedures.
To maintain Level 1 Security Compliance.
To deliver against the key performance indicators established for your area in line with the business plan.
To focus on improvement initiatives to outperform against the business plan
To deliver a quality service within the budget costs.
To deliver within the capital investment plan.
To interface with relevant internal and external stakeholders, positively promoting the Airport.
Full Time