Dispatch Agent Aviation Service

Title: Dispatch Agent (Aviation Service)

Accountabilities / Responsibilities:

• To perform the daily dispatch, load control and FBO operation.

• To ensure a high level of customer service is provided to all passengers and crew.

• To ensure aircraft are handled and dispatched in compliance with all Regulatory, Airline, Company and Departmental policies and procedures.

• To co-ordinate all dispatch and ramp activities during the turnaround of passenger, freight and FBO aircraft ensuring this is done in accordance with all operator and local procedures (Turnaround Plan).

• To prepare load plans, load sheets, and weight & balance for passenger and freight aircraft ensuring all parameters are adhered to.

• To perform or delegate passenger guidance ensuring safe movement on the apron.

• To keep all relevant parties fully informed of all aircraft movements via a flight schedule, FIDS, SITA, phone and email.

• To be competent in RT communication processes including the ground-to-air radio.

• To process handling requests and ensure the booking database is updated.

• To liaise with Airfield Operations to ensure efficient use of parking stands.

• Allocate the flights according to Dispatcher and FBO skill levels.

• To maintain an accurate log of aircraft movements and associated data.

• A basic knowledge of the Air Traffic Control system is required. For example, CFMU, slots and re-routes.

• A basic knowledge of weather is required. For example, decoding METARS and TAFS.

• To ensure appropriate crew briefings are available for all flight movements.

• To carry out the headset function during the push back process.

• To ensure accurate records are being kept. For example, station flight files and flight reports.

• To complete delay reports.

• To comply with company and Departmental uniform Regulations.

• To carry out Ground Services Band 1 skills.

• To ensure maximum efficiencies within the operation, flexibility is essential. You will be required to assist in any area of Prestwick Aviation Services by multi-skilling to meet the needs of the business.

• To ensure knowledge and understanding of all appropriate safety responsibilities as detailed in the Aerodrome Manual.

• Ensure you operate in a safe environment and demonstrate a clear understanding of the Health and Safety policies and procedures.

• To minimise the incidents and accidents within your area, particularly promoting a safe working environment.

• To ensure knowledge and understanding of all appropriate security responsibilities as detailed in job description and other relevant policy documents.

• To ensure all employees within your area understand the airport security policies and procedures.

• To maintain Level 1 Security Compliance.

• To deliver against the key performance indicators established for your area in line with the business plan.

• To focus on improvement initiatives to outperform against the business plan

• To deliver a quality service within the budget costs.

• To deliver within the capital investment plan.

• To interface with relevant internal and external stakeholders, positively promoting the Airport.