Chief of Staff or Portfolio Manager

Job Title: Chief of Staff or Portfolio Manager
Location: Denver, CO (Hybrid)
Job Type: Fulltime
Job Duration: Long

Job Description:

Role Ownership

• Represent the VP of Device Activation on governance, steering and other senior level committees as required.
• An advisor to the VP of Device Activation and the DA Senior Leadership team
• Takes ownership of responsibilities (as directed) during the VP's absence.

Organizational Performance Management

• Direct the preparation, review and consolidation of business plans and budgets for the IT organization.
• Review IT DA costs and cost structures across Wireless and Wireline to ensure the financial implications of projects and activities are communicated to Charter Finance and PMO leadership.
• Establish and maintain performance measures, frameworks, and metrics such as balanced scorecards.
• Oversee IT DA workforce strategy development and management, including the sourcing, training, and development of staff.
• Establish, implement, and maintain continuous improvement programs for the IT DA organization.
• Drive and facilitate effective collaboration and communications between the IT DA organization.
• Stay current with new market trends and innovations in telecom and company implications.

Organizational Leadership

• Oversee the functions and organizations which comprise IT Strategy, Planning, and Administration:
  • IT Governance
  • Strategic Planning
  • Financial Management
  • Workforce planning and development
  • Project and Portfolio Management
  • Communications and change management
  • Service Management
  • Vendor Management

Policy and Compliance

• Collaborates with the other IT Portfolio Managers to:
  • Oversee the development and maintenance of IT policies, procedures, methodologies, and governance.
  • Engage, evaluate, and develop responses and action plans to internal audits of the IT organization.

Perform other duties as assigned.

Preferred Qualifications

• Advanced degree such as an MBA or similar.

Effective Leadership

• Clearly defines expectations, provides timely feedback, and manages priorities while providing autonomy.
• Equips the team with the resources, development opportunities, coaching, and training for delivering solutions and support.
• Makes tough decisions and challenges the status quo to advance the mission.
• Thinks and acts strategically, takes responsibility, leads with empathy, instills trust, and shares success.

Technology Acumen

• Has a foundational knowledge across the technology ecosystem including but not limited to telecom, infrastructure, cloud computing, artificial intelligence, data and analytics.
• Maintains a clear awareness to connect current, emerging, and future technology trends with Charter's strategy, goals, and objectives.

Deliver Results

• Establishes clear responsibilities and processes for monitoring and communicating progress to deliver results.
• Creates a flexible environment that removes barriers, supports measured risk-taking, and ensures learning from experience.
• Challenges the status quo to develop better outcomes by incorporating stakeholder feedback.
• Uses available information and exercises sound judgement to set priorities and make timely decisions.
• Manages risk and acts as a responsible steward for the organization.

Communication

• Develops and delivers clear, concise messages with honesty, integrity, confidence, and kindness in a timely manner.
• Engenders trust by communicating openly with others through active listening.
• Exercises sound judgement in delivering key and important information to peers and leaders in the right way, and at the right time.
• Presents initiatives, recommendations and decisions, issues, and risks in a strategic, forward-looking manner.

Interpersonal Skills

• Builds an environment that creates a sense of "team," celebrates successes, and is engaging through active listening, communicates effectively, and adapts one's style to the audience; learns from wins and failures.
• Invites positive debate and shares information, saying what you mean, and being open to new ideas, seeking to influence outcomes.
• Dedicates time to coaching, motivating, and mentoring others.