Salesforce Operations Administrator

pCollinson Group is a global leader in driving loyalty and engagement for many of the worlds largest companies Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem The group offers a unique blend of industry and sector specialists who together provide marketleading experience in delivering products and services across four core capabilities Loyalty Lifestyle Benefits and InsuranceppThe group provides unrivalled insight and expertise around affluent consumers and frequent travelers creating and delivering products and services now accessible to over m end consumersppWe have more than years experience with global locations servicing over clients in countries employing peopleppWe have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiencesppKey clients include Visa Mastercard American Express Cathay Pacific British Airways LATAM Flying Blue Accor EasyJet HSBC Chase HDFCppOur mission is focused on doing good beyond profit which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we workppNever short of ambition the success of our business is delivered through the diverse and talented team of over colleagues globallyppstrongWhat does a Salesforce Operations AdministratordostrongppThe purpose of the Salesforce Operations Administrator is to be the sales operations glue for the regionwide sales organization To be the Salesforce guru and be the key coordinator for a number of key sales needs They will be a critical team member in support of the Americas Vice President of Sales and their teamppstrongstrongstrongWhat will you dostrongstrongstrongpulliTo manage Salesforce as the regional super userliliLiaise with Global Salesforce Lead to ensure alignmentliliTo run weekly and monthly lead reports and undertake trend analysis on pipeline developmentliliTrack sales performance of individual sales team members for commission calculationsliliTo attend biweekly sales meetings and capture relevant actions in the weekly dashboardliliTo track monthly and annual win rates by value and volumeliliTo track and identify win rate trendsliliTo ensure that marketing qualified leads flowing through from marketing are actioned by the respective sales team member in a timely mannerliliTo review and ensure that Salesforce is accurately kept up to date by the sales team and challenge them when it is notliliTrain regional team on Salesforce as requiredliliAct as the BQF coordinatorliliTo be the guardian of the OneSource sales material repository ensuring each new sales material (sales decks sales sheets etc) is uploaded into the repository and to ensure that out of date materials are removed from OneSourceliliTo support sales materials for bid responses and support in helping to prepare sales decksliliTo continuously scan for relevant market reports (not news clippings) from the likes of Gartner Forrester IDC Accenture Bain Boston Consulting and convert into market insightliliTo continuously scan for new sales and market materials (case studies white papers presentations market reports) from relevant competitors and partners and make those available to the sales team the marketing team and the Americas Leadership teamliliFrom time to time personally handle smaller prospect leads to qualify and then route to the appropriate team memberliliThe role may offer the opportunity in the future of some business development on taking specific products to marketliliAs required support the marketing team activities such as SF reporting market research campaign target list generation etcliliWork with marketing to identify market specific campaigns to coordinate with the sales teamliliSupport the qualification process of inbound marketing leadsliliIdentify networking opportunities across Americas which align with regional goalsliliWork with BDM team and marketing to maximize exposure at each eventliulpstrongstrongstrongWhat Youll NeedstrongstrongstrongpulliAt least years handson experience using Salesforce for a business development functionliliMinimum span dirltr years sales support experience Financial Services Loyalty andor Travel a plusspanliliStrong commercial acumenliliAgility to generate colddevelop warm leads crediblyliliGood understanding of salesforcecom and how to use it effectivelyliliStrong command of English & Spanish languagesliliGood communication skillsliliGravitas to challenge BD team when they are not delivering on their SalesforceliliBachelors degree with good academic achievementliliAnalytical meticulous and able to work independentlyliliGood team player advocate of supporting the development of othersliliTravel requirements %brliulpstrongYou can look forward to a competitive salary and benefit plan including but not limited tostrongpulli% employer paid medical dental life & LTD insurance for employeeslili% match to your k deferrals (limited) with % vesting at monthsliliSupplemental Insurance including STD additional LifeliliPriority Pass MembershipliliGlobal Mentoring ProgramliliWellness ProgramsliliLifestyle BenefitsliulpemCollinson is an equal opportunity employer and welcomes differences in all their forms including color race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our ongoing successemppemWe are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work Our company values are Act smarter Do the right thing One team and Be insight led These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clientsemppemIn your application please feel free to note which pronouns you use (For example sheherhers hehimhis theythemtheirs etc)emp