Worklife Team Lead

Who we are

Founded in WPO is the largest independent provider of holistic wellbeing solutions Through our customized programs and comprehensive global network of credentialed providers and professionals we support individuals to become healthier happier and more productive both personally and professionally Trusted by % of Fortune companies we deliver high quality care digitally and inperson to over million individuals across organizations in more than countries and territories At WPO you will be joining a team that is committed to improving employee wellbeing around the world

Current opportunity Worklife Team Lead

Location Chesapeake VA

Onsite/Hybrid/Remote hybrid in office days a week

Shifts TBD

What you will do

The Worklife Team Lead reports to the Director of Service Delivery and works directly with Team Coaches and Consultants They must ensure that services are delivered in an efficient and highquality manner by being responsible for the daytoday production of their respective team

Responsibilities

• Create and manage team schedules by reviewing assigning and modifying cases/callbacks for the team by prioritizing these appropriately
  
• Ensure that team meets daily and monthly production goals
  

       Monitors staff adherence to internal policies and procedures in their daytoday activities

       Provides accurate and up to date information to staff members as modifications and changes occur

       Addresses violations of internal policies or procedures immediately with staff and higher levels of management when appropriate

• Run team meetings & schedule inhouse training sessions for the team
  
• Conduct interviews and assist with training of all new staff members
  
• Lead OneonOne meetings with each team member to discuss performance foster professional development goals and create performance improvement plans when appropriate
  
• Conduct monthly quality audits for cases and intakes
  
• Responsible for providing recommending promotions compensations and turnover of team members
  
• Monitor call volume while answering questions from staff and providing guidance and feedback
  
• Troubleshoot technical issues with team members
  
• Communicate and collaborate with other members of management effectively to provide and analyze metrics and reports
  
• Create a challenging and rewarding work environment using motivational tools recognition rewards and delegation of assignments while maintaining a positive impact on team morale
  
• Assesses the strengths and development needs of the team to meet or exceed goals and objectives
  
• May be required to participate in additional leadership assignments
  

Qualifications/Skills

To excel in this role you will need the following qualifications and skills

       Proficient in Microsoft Office

       Must possess strong leadership and decisionmaking skills

       Must be detail oriented and manage time efficiently

       Strong multitasking and organizational skills

       Strong communication written oral and interpersonal skills

• Bachelor s Degree
  
• US Citizenship
  
• years Team Lead or management experience in an office setting (Preferred)
  
• Customer service experience (Preferred)
  

At Workplace Options we don t just deliver wellbeing services to our clients we champion wellbeing for our own employees as well Examples of our benefits and commitment to employee wellbeing include

       K

       Paid sick leave

       PTO

       Prevailing wages

       Flexible scheduling options