Job Opportunity in Smethwick: Customer Service Team Leader
Join our team and be a part of a dynamic and forward-thinking company located in Smethwick. We are in search of a Customer Service Team Leader who is enthusiastic about providing exceptional customer experiences and leading a vibrant team.
Key Responsibilities:
- Drive Team Performance: Champion excellence within your team, identifying performance gaps and spearheading initiatives for optimal customer service.
- Manage KPI Delivery: Oversee key performance indicators, aligning with departmental objectives and setting the benchmark for success.
- Conduct 1-1s: Regularly engage with team members to review performance, set objectives, and foster a supportive feedback culture.
- Lead Training and Development: Spearhead training initiatives and support continued team growth.
- Enhance Culture and Engagement: Create a welcoming team atmosphere that promotes morale, inclusivity, and a shared sense of purpose.
- Prioritize the Customer: Reinforce our customer-first values, ensuring they are ingrained in daily operations.
- Liaise with Management: Maintain seamless communication with the Customer Experience Manager to discuss team insights and collaboratively strategise.
Requirements
Candidate Profile:
- Dedication to Customer Satisfaction: An innate drive to improve and sustain customer happiness.
- Leadership Experience: A track record of effective leadership and fostering team collaboration.
- Analytical and Strategic: Ability to think critically and strategically.
- Resilient and Adaptable: Navigate varying scenarios with composure.
- Communicative and Collaborative: Strong skills in clear communication and collaborative teamwork.
- Decision-Making Skills: Proven abilities in problem-solving and decision-making.
- Experience in Customer Service: A background in customer service or contact centre management is essential.
- Technologically Proficient: Well-versed in customer service technologies and CRM platforms.
- Flexible: Thrive in a dynamic and rapidly-changing atmosphere.
- Time Management: Efficiently juggle multiple responsibilities.
- Self-Motivated: Operate effectively with minimal supervision.
Benefits
We offer a competitive package and opportunities for career progression. If you re a passionate leader looking to make an impact, we want to hear from you. Apply today to join our Smethwick-based team and drive customer service excellence.
Candidate Profile: Dedication to Customer Satisfaction: An innate drive to improve and sustain customer happiness. Leadership Experience: A track record of effective leadership and fostering team collaboration. Analytical and Strategic: Ability to think critically and strategically. Resilient and Adaptable: Navigate varying scenarios with composure. Communicative and Collaborative: Strong skills in clear communication and collaborative teamwork. Decision-Making Skills: Proven abilities in problem-solving and decision-making. Experience in Customer Service: A background in customer service or contact centre management is essential. Technologically Proficient: Well-versed in customer service technologies and CRM platforms. Flexible: Thrive in a dynamic and rapidly-changing atmosphere. Time Management: Efficiently juggle multiple responsibilities. Self-Motivated: Operate effectively with minimal supervision.