Technical WriternbspII

The Office of Information Services (OIS) is a shared service provider for the Oregon Health Authority (OHA) and Department of Human Services (DHS). OIS provides the technology systems and services that support more than 18,000 OHA and DHS agency staff at local offices and facilities around the state. These systems and services help the two agencies determine client service program eligibility; provide medical, housing, food, and job assistance; provide addiction, mental health, vocational and rehabilitative services; protect children, seniors, and people with physical and/or developmental disabilities; process claims and benefits; manage provider licensing and state hospital facilities; and promote and protect the state public health.

OIS seeks an experienced Technical Writer specializing in IT and Security Vulnerability communications. The specialist will play a critical link between technical teams, security teams, and the broader agency staff. They will play a key role in conveying IT initiatives, sharing compliance reports, and security measures to agency leadership and various technical teams.

Scope:

The Communications Specialist will perform these key responsibilities:

IT and Security Communication Strategy:

• Develop and implement a comprehensive communication strategy for IT initiatives and security vulnerabilities.
• Collaborate with IT and security teams to create communication plans aligned with organizational goals.
• Collaborate with cross-functional teams to gather insights for impactful communication.

Content Creation:

• Craft clear and concise communications for internal audiences, including emails, communication templates, newsletters, intranet articles, and presentations.
• Simplify technical jargon and security terminology to make information accessible to non-technical staff.

Security Vulnerability Alerts:

• Create and distribute timely alerts and updates about security vulnerabilities, keeping employees informed of potential risks.
• Collaborate with IT and security teams to ensure accurate and actionable information.

Required skills and experience:

• Proven experience as a Communications Specialist with a focus on IT and security communications.
• Strong understanding of IT concepts and security vulnerabilities.
• Exceptional written and verbal communication skills.
• Ability to translate technical information into easy-to-understand content.
• Experience in cybersecurity communications is a plus.
• Detail-oriented with excellent organizational skills.
• Collaborative mindset and ability to work effectively with cross-functional teams.

Covendis rate card description for a Technical Writer Level 2:

Writes, edits, and packages a variety of technical documents, including proposals, articles, brochures, reports and manuals. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision and usually reports to a supervisor. Individual with demonstrated experience in developing and maintaining technical documentation, requirements analysis, business process models, architecture diagrams. Exceptionally proficient in the use of Microsoft Office, including Microsoft Visio. Is able ability to perform technical, research, and has solid analytical, interpersonal, written, and oral communication skills. Individuals in this position may also possess other related skills, such as proficiency in the use of software team collaboration environments, such as IBM Rational Jazz or Microsoft's Team Architect.

Covendis rate card rates for a Technical Writer Level 2:

Minimum $22.50
Maximum $67.00

Our primary criteria are the qualifications and experience of the proposed key person. Please propose your strongest candidate, at a rate less than or equal to the maximum.

Interviews will be conducted via MS Teams. Interview times will reflect Pacific Standard Time.

Due to circumstances beyond our control, we anticipate two weeks or more for the background check completion for the selected candidate.

The selected key person could potentially telecommute, as agreed to between the Agency Authorized Representative and the key person. Any decision to allow telecommuting is made with the understanding that decision will be re-evaluated by the Agency Authorized Representative on a regular basis. The key person should be available to work onsite within a reasonable timeframe.

Telecommuting will be contingent upon the key person providing his/her own adequate computer, monitor(s), Internet connection, and telephone, and be readily available during normal working hours via phone, email or instant message. Access to Agency systems will be provided via VPN or similar software. No hardware or additional software will be provided at the key person's home site or his/her PC.

Work schedule is typically Monday - Friday, 8 AM - 5 PM Pacific Standard Time.

Candidate must be local or willing to commute or relocate.

No preference

Additional Location Details (City, State) :

Telecommuting will be contingent upon the key person providing their own adequate office equipment and connectivity.

Minimum Verification Requirements

Please have the candidate complete the required form upon selection. The form is located on the dashboard.

Type Category Qualification Description Competency Required Skills Operating Systems Windows 9x/2000/XP/NT/Vista/7 Proficient (4-6 Years) No Skills Others Communication skills both verbal and written Proficient (4-6 Years) Yes Skills Others Learning ability Proficient (4-6 Years) Yes Skills Others Presentation skills Proficient (4-6 Years) Yes Skills Others Team work Proficient (4-6 Years) Yes