Architect II

JOB DESCRIPTION

Pushing the bounds of the retail world, this company is highly successful and accumulates over fifty billion dollars in annual revenue. Diversity of thought, community, and even location is paramount to this company, which is why this company has expanded their communal reach to over two thousand different storefronts. With a mind for diversity, this company understands the worth of their employees and they strive to create a practical work life balance for their employees. This practical and diverse mentality is extended to the ample opportunities that they offer to their employees, including overtime for contractors, as well as other monetary and title-based incentives. Longevity of employment is pivotal to this company, and they actively search and create long term employment options even for contractors. Between the diversity that this company offers and the job security that this company offers, even to contactors, this company proves that it has an unequivocal entrepreneurial spirit and is insurmountably invested in their employees.

RESPONSIBILITIES

• Design, engineer, configure, implement, modify, maintain Unified Communication
• Audio, Video technologies, Cisco Networking technologies, and Microsoft Teams.
• Lead the efforts required to solve for, architect, implement and operate new UC solutions and technologies into the enterprise, and ensure collaborative environment is highly available and functions as a mission critical service.
• Drive process improvement, deliver efficiency, and provide specifications of existing UC architecture to which solutions are defined, managed, and delivered.
• Assist with the planning, securing, and forecasting of Enterprise UC initiatives across the enterprise.
• Define and create a well-organized quality UC system architecture that will promote reliability and ease of maintenance.
• Lead the integration and interoperability of UC with multiple applications and platforms.
• Provide support and assistance in UC fault isolation and performance management processes as requested.
• Design and implement monitoring and reporting that exposes quality metrics necessary to measure the performance and effectiveness of Enterprise UC services, and to support decisions for continuous improvements.
• Provide real-time assistance to UC Engineers and Technicians and troubleshooting efforts in an on-demand function.
• Maintain and update skillset as it relates to what are coming trends in UC technologies and methods of delivering a future-focused collaborative environment.
• Develop and maintain comprehensive technical artifacts pertaining to the design, standards, implementation, assessment, and analysis of Enterprise UC services.
• Provide training, webinars, and whitepapers as necessary to customers and on demand.
• Develop and maintain UC architecture diagrams.
• Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.
• Conduct knowledge transfer sessions with operations and engineering teams on new solutions, systems, applications, and tools.