Remote Desktop Support PC macOS

This is a remote position

Overview

We are looking for a talented technical support representative to join our dedicated team and provide exceptional customer support that helps make customers lives easier

You will be supporting homebased end users with their Mac and PC computers Chrome OS android and iOS devices printers headsets webcams etc without much supervision and training

This job also requires representatives to present starting prices before services are rendered as well as offer customers support plans and packages after their fix Ideal candidates must find themselves sales competent and confident enough to cover prices and packages with their customers before the services are rendered as well as comfortable and confident with upselling customers after their fix to extended service and support plans

Job Responsibilities

Provide daily support to homebased users of various computer systems including answering questions analyzing problems and quickly forming solutions to return systems to proper operation

Communicate clearly and effectively with end users colleagues and management to resolve issues quickly and ensure customer satisfaction

Maintain detailed records of daily interactions with customers installation activities reported issues and completed solutions along with any further actions required of management or repair personnel

Increase personal technical knowledge by reading articles operating manuals and diagnostics information and attending conferences or seminars when possible

Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software

Collaborate with staff and clients to establish goals and objectives for system improvements and upgrades

Create and implement new processes to improve efficiency and customer satisfaction while reducing costs

Job Skills & Qualifications

Required

*Previous experience working with customers over the phone and guiding them through stepbystep instructions to resolve a broad range of ITrelated issues

Confident and willing to give starting prices of the services before a repair is started and also confident in your ability to upsell support plans and packages after a fix

*At least one certification that demonstrates an indepth working knowledge of computer hardware and software troubleshooting on multiple devices and operating systems

Willingness to learn new things always and be open to new approaches

Strong communication skills and ability to remain calm and professional in all circumstances

Quickly identify problems form solutions and execute stepbystep troubleshooting procedures

Working knowledge of PC and Mac operating systems ChromeOS all brands of printers and a broad range of peripherals and popular software apps

*Linux knowledge is a plus

Requirements

*Previous experience working with customers over the phone and guiding them through stepbystep instructions to resolve a broad range of ITrelated issues

Confident and willing to give starting prices of the services before a repair is started and also confident in your ability to upsell support plans and packages after a fix

*At least one certification that demonstrates an indepth working knowledge of computer hardware and software troubleshooting on multiple devices and operating systems

Willingness to learn new things always and be open to new approaches

Strong communication skills and ability to remain calm and professional in all circumstances

Quickly identify problems form solutions and execute stepbystep troubleshooting procedures

Working knowledge of PC and Mac operating systems ChromeOS all brands of printers and a broad range of peripherals and popular software apps

*Linux knowledge is a plus

Benefits

This is a remote work from home job that does not have any work benefits at the moment The company is a private startup company looking to hire a dedicated hard working experienced freelancer to work from home The contract for the work will be conducted through an online job platform such as Upworkcom that tracks your hours and pays you automatically each week via bank deposit

*Previous experience working with customers over the phone and guiding them through step-by-step instructions to resolve a broad range of IT-related issues Confident and willing to give starting prices of the services before a repair is started and also confident in your ability to upsell support plans and packages after a fix *At least one certification that demonstrates an in-depth working knowledge of computer hardware and software troubleshooting on multiple devices and operating systems Willingness to learn new things always and be open to new approaches Strong communication skills and ability to remain calm and professional in all circumstances Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures Working knowledge of PC and Mac operating systems, ChromeOS, all brands of printers and a broad range of peripherals and popular software apps. *Linux knowledge is a plus