Remote Guest Service Agent

This is a remote position

Job Summary

    As a Guest Service Agent you will play a pivotal role in delivering outstanding customer service to travelers seeking unforgettable experiences This position involves assisting guests with their travel plans providing expert advice and ensuring a seamless and enjoyable journey from start to finish

Key Responsibilities

Customer Consultation Engage with guests to understand their travel preferences interests and specific requirements for a personalized and memorable experience

Itinerary Planning Utilize your travel expertise to create customized itineraries recommending accommodations transportation activities and local attractions tailored to guest preferences

Reservation Management Handle bookings for flights hotels transportation and activities ensuring accuracy and efficiency in the reservation process

Destination Knowledge Stay informed about global travel destinations cultural nuances and emerging trends to provide guests with uptodate and relevant information

Customer Assistance Provide comprehensive support to guests addressing inquiries offering travel tips and ensuring a smooth and enjoyable journey

Documentation Support Assist guests in obtaining and organizing necessary travel documents including passports visas and any required permits

Problem Resolution Proactively identify and resolve potential issues ensuring guest satisfaction and a positive travel experience

Vendor Collaboration Work closely with travel service providers negotiating rates and securing exclusive offerings to enhance the overall guest experience

Communication Maintain clear and regular communication with guests providing updates addressing concerns and adapting itineraries based on guest feedback

Qualifications

Degree in hospitality tourism business or a related field (or equivalent experience) is advantageous

Previous experience in a customer service or travelrelated role is advantageous

Excellent communication and interpersonal skills to build positive relationships with guests

Strong organizational and multitasking abilities with attention to detail

Proficient in travel planning software and online booking platforms

Knowledgeable about global travel destinations cultural nuances and industry trends

Benefits

Certification Provided

Flexible hours (PartTime/FullTime

Competitive commission structure

Ability to earn residual income

Travel perks

E&O Insurance

Licensed and Bonded

Fraud Protection

Ability to earn IATAN card and join CLIA (Cruise Line International Association)