High-level knowledge of commonly used software, hardware and applications
Good working knowledge on Windows 10 and 11 and Ubuntu will be an added advantage
Strong oral communication skills (both in English and Arabic) to gather information from employees and explain complex technical concepts in simple language
Demonstrated written communication skills to create useful support logs
Analytical and problem-solving skills to troubleshoot and diagnose issues
Time management skills to provide updates and fixes within a promised time frame
Multitasking skills to assist multiple employees at once
Observational skills to recognize warning signs that indicate potential problems
Customer service skills to interact professionally and positively with employees and coworkers
Responsibilities:
Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Monitoring and maintaining computer systems and networks.
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology
Possibly training junior staff
Responsible for help calls and addressing them in timely manner.
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