Program Manager
Posted on :
07-01-2025
Employer Active
1 Vacancy
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Job Description
- We are seeking an entrepreneurial and motivated individual with a strong operations and project management background, a passion for customers, exceptional communication skills and a logical mindset with a supreme attention to detail.
Job Responsibilities
- Continuously monitor the real time network performance and take actions to mitigate any risk to metrics and customer experience
- Support the GCC team in day-to-day operation by maintaining constant communication with site operations, senior leadership, technology teams and other internal clients on status of real time metrics and customer experience.
- Manage high severity incidents by running conference calls with different teams to mitigate risks to metrics, customer experience and associate experience
- Define and scope projects by working closely with internal teams and their clients to understand their needs and priorities.
- Plan and execute the identified projects by working with various teams
- Comfortable in writing daily business review documents and preparing reports for Senior leadership
- Dive deep into data/process, identify problems and identify solution if possible and present to leadership
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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