Customer Service Consultant

Who we are:

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Current Opportunity: Eldercare Consultant

Location: Raleigh, North Carolina

Onsite/Hybrid/Remote: Hybrid

Pay range: $18.27 an hour

What you will do:

Elder Care Consultants work in a service center and provide customer service to employees and their families in order to assist in locating and providing resources and referrals in their community. The ideal candidate would have experience working with the senior community. A background in Social work, Senior Care, and/or Community Engagement would be a plus. In addition to completing telephonic intakes and research and referrals, the consultant may be asked to participate in additional tasks. Candidates should be organized, professional and motivated self-starters.

• Provide top-notch customer service provided in written or verbal interactions with our clients and providers
  
• Perform research, utilizing our internal database, websites, and local organizations, in order to locate confirmed, matched referrals that meet the client s needs
  
• Perform quality assurance callbacks to our clients
  
• Maintain a high quality work in all aspects of the position
  
• Contact businesses or private individuals by phone in order to provide confirmed/ matched referrals to meet the Employees needs
  
• Timeliness of research
  
• Grammatically correct and error free cover letters and referrals
  
• Maintain communication with clients and associated EAPs as required
  

Requirements

Qualifications/Skills:

To excel in this role, you will need the following qualifications and skills:

• Bachelors Degree.
  
• Strong written and spoken communication skills.
  
• Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service.
  
• Proficient in conflict resolution skills.
  
• Ability to organize and prioritize effectively.
  
• Outstanding organizational, relationship-building and interpersonal communication skills.
  

Benefits

At Workplace Options, we don t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

• Full benefits package.
  
• Paid time off.
  
• 401k match.
  
• Training/tuition reimbursement.
  
• Gym reimbursement.
  
• Wellness rewards.
  
• Access to EAP benefits and all WPO services.
  
• Mentorship Program.
  
• Employee exchange programme.
  
• Comprehensive training provided for this position.
  

• We will create an environment where you can bring your authentic self to work.
  
• We will treat you as a professional deserving of respect, kindness, honesty and trust.
  
• We will equip you with the tools you need to exceed expectations and provide opportunities for you to grow professionally.
  
• We will recognize your unique perspective and provide you with ways to improve WPO.
  
• We will celebrate your achievements and recognize mistakes as learning opportunities.
  
• We will conduct business with integrity and transparency.
  

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.