Desktop Support Technician

• Supports computer users with installation of hardware/software and networking components to meet personal computer needs.
• Win 7 upgrades and deploy of new replacement machines.
• Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.
• Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems.
• Assists with computer studies, projects, and implementation of policies throughout area of assignment.
• Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers.
• Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment.
• Diagnoses and resolves moderate end-user hardware/software problems including remote access software.
• Performs new computer configuration and coordinates the workstation upgrade/replacement process.
• Participates in the deployment of new software platforms.
• Track user requests for equipment, for information, and problem reporting by opening cases and keeping case histories current and complete.
• Verify with the customer that the problem has been resolved and close case.

Skills

• Working knowledge of computer hardware, software, and terminology.
• BASIC problem solving skills.
• Must have good communication skills.
• Good organizational skills.
• Working knowledge of ServiceNow Ticketing system a plus.

Experience
4 years with HS Diploma, 2 years with AA Degree

Education
HS Diploma

Additional
Local travel to sites in the Nashua, Merrimack and Manchester area.

Desktop Support Management,Hardware Installation,Software Installation,Office 365