Customer Service Representative remote

Anthem is seeking an experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, ensuring that our customers have an outstanding experience.

The successful candidate will be a proactive and solution-oriented individual who takes initiative and is able to handle challenging and evolving customer service scenarios with ease. You will be dealing with a variety of customer service inquiries such as order status, product availability or returns procedure.

Responsibilities

Respond to customer inquiries in a friendly and professional manner

Troubleshoot customer inquiries and provide quick and appropriate solutions

Provide Information on product availability, ordering, delivery, returns and refunds

Monitor customer feedback and contact them if any issues arise

Establish customer loyalty by providing excellent customer service

Utilize effective problem-solving techniques utilizing all available resources

Maintain up to date product knowledge by regularly familiarizing product features and associated value to customers

Collaborate closely with other departments to provide customers with optimal service