Position: CRM Business Analyst.
Location: Washington, DC. (Onsite).
Duration: 6-12 months (Contract)
client: BNYM
Pay rate to candidate Rate: $57-$60/hr
Diversity candidate needed
Job Description:
SKILLS / EXPERIENCE REQUIRED
- Interface with the Operations department to understand client business needs and requirements in the client relationship management space, and to help develop and maintain the client relationship.
- Build stakeholder consensus and ensure everyone is on the same page, in agreement, and can visualize the solution being proposed.
- Develop business cases, requirements, user stories, use cases, test plans, test strategies, test cases, and operational procedures and plans. Document business processes and workflows using Visio.
- Craft business cases to evaluate the feasibility of technology initiatives.
- Design and execute test cases for application development and implementation projects.
- Provide overall support to ensure the successful design, testing, and implementation of applications that support the business unit, Also, provide support in developing training materials and conducting training.
- Document and manage issues and actions for IT applications and projects.
- Propose recommendations based on industry best practice.
Educational Qualifications and Experience:
- Education: Bachelor's degree in Computer Science, Information Systems, or Business Administration, or a related field
Role-Specific Experience:
- 10+ years of relevant technical and business work experience
- Proven experience as a Business Analyst, specifically with CRM systems (Salesforce, Microsoft Dynamics, etc.).
- Strong understanding of CRM principles, concepts, and best practices.
- Excellent analytical and problem-solving skills to translate business needs into technical solutions.
- Proficiency in data analysis and reporting using CRM tools or other data analysis software.
- Effective communication and interpersonal skills to interact with diverse senior stakeholders.
- Project management experience with the ability to prioritize tasks and manage deadlines effectively.
- Familiarity with software development life cycle (SDLC) and agile methodologies.
Optional:
- CRM system certifications like Salesforce Administrator, Microsoft Dynamics 365, etc.
- Experience working on projects implemented in Agile methodology.
- Experience in defining and implementing technology solutions for a major international institution.
- Extensive experience with implementing a similar system.
- Extensive experience in gathering business requirements and developing functional specifications with special emphasis on use cases, defining test cases, and providing user training and support.
- Experience in writing user stories in Azure TFS
Required Skills/Attributes:
- Strong process analysis skills and ability to suggest improvements for efficiency and effectiveness of solutions based on industry best practices.
- Knowledge of business analysis best practices (such as BABOK) and ability to effectively apply them.
- Advanced knowledge of the specific business areas, processes, workflows, standards, and business practices
- Proven conceptual, analytical, and judgmental skills.
- Excellent verbal and written communication skills and ability to communicate well with all levels, technical as well as non-technical stakeholders.
- Ability to work directly with clients and management without supervision and to facilitate and navigate discussions with stakeholders to ensure clarity, prioritization, and consensus.
- Leadership skills and ability to work well with diverse team members, often in multiple locations.
- Strong presentation and facilitation skills
- Excellent personal organization skills and ability to take things to closure without follow-ups.
Desired Skills/Abilities (not required but a plus):
- Knowledge of ITIL, service, and process management
- Certificates such as CCBA, CBAP, CSPO, ITIL Foundation, etc.
- Experience in data analysis and data migration, and basic SQL queries
- Experience in project management